What is the Position?
Applied has an exciting opportunity for a Strategic Account Compliance Manager for a large protein producer's plant locations. This is a high profile position with many opportunities for growth. This position will help to solidify an already solid connection between Applied and the customer.
What will I do?
As the Strategic (National) Account Contract Compliance Manager, you will manage the relationship between Applied service centers and customer plants within a defined geography in terms of customer service, quality assurance, increased efficiency and communication. Duties include, but are not limited to:
• Provide exceptional customer service and product education and help to form an overall streamline of processes between large protein producer production plants and Applied's Service Centers
• Multi-task and handle the large volume of questions that arise from both Service Centers and large protein producer
• Handle a large amount of data and filtering for specific results related to the following metrics: backorder review, on-time delivery, response time analytics, error free, efficient sourcing, and inventory management
• Identify opportunities to increase efficiency, proactively identify and carry out continuous improvement opportunities
• Manage assigned large protein producer and Applied's service centers based on performance metrics, talent needs/headcount, personnel issues, and customer relationship perception
• Work with vendors to secure additional pricing advantages and efficient sourcing of products and services
• Provide excellent follow-up and follow-through on all issues within geographic territory
• Implement and mandate compliance best practices for large protein producer
• Streamline communication processes within large protein producer
• Perform and report results of large protein producer Plant Quality Audits
• Analyze results of Applied Service Center and customer Plant Quarterly reviews
• Document issues and lessons learned for future reference
• Coach, train, and mentor Applied associates who service account
Job Requirements
Three years' experience in the sales, customer service or operations management arena is required. Equivalent to two years' college study plus specialized training in customer service practices and office functions is needed. Math aptitude and the ability to apply mechanical principles to address customer needs are essential. Proficiency with Microsoft Excel, Word, Power Point, and Access is a must. A successful candidate will be aggressive, confident, and have the ability to deal with all facets of a customer of this scope as well as effectively manage internal associates with no direct reporting relationship.
