UTHealth Houston

MyChart EPIC Application Analyst III or IV (Remote)

UTHealth Houston • $90K — $120K *
Houston, TX 77084In-Person
Healthcare
5 - 7 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • Certified in MyChart; must provide proof of credentialing.
  • Bachelor's Degree in Computer Science, Business, or related field, or equivalent experience.
  • 5+ years in a healthcare-related field; 3+ years supporting Epic modules preferred.
  • Experience in large-scale healthcare systems planning and application software implementation preferred.
  • Superior communication, customer relations, and project management skills.

Responsibilities

  • Maintain expertise and enhance knowledge of Epic modules and their integration with other applications.
  • Collaborate with stakeholders for system support, analysis, build, and testing of changes.
  • Review, build, test, and implement new functionality during system upgrades.
  • Manage multiple tasks independently and ensure efficient troubleshooting of complex issues.
  • Contribute to internal procedures documentation for Epic support and optimization.
  • Assist in developing project timelines and maintaining system documentation.
  • Perform unit testing and create relevant test scripts; document testing results.

Benefits

  • Remote work flexibility with the possibility of occasional on-site visits in Houston.
  • Opportunities for professional development and training within the Epic system.
  • Involvement in impactful healthcare projects contributing to the UTHealth mission.
Full Job Description
Position Summary:

We are looking for a seasoned Epic Analyst III or IV to handle the MyChart, Ambulatory, and EpicCare Link modules for UTHealth Houston's Epic support team. This employee will be responsible for the ongoing design, build, testing, validation, and support of any and all assigned modules across the health care system. In this case, it will include MyChart, Ambulatory, and EpicCare Link. The emphasis will be on the patient portal program, so you should already be certified in MyChart. You will work with operational stakeholders and IT technical staff to troubleshoot Epic system issues and problems, capture requirements for new initiatives, and support project planning and execution. You will work with end users to communicate improvements needed for business processes and contribute directly to the success of the UTHealth mission across technological, clinical, administrative, and financial perspectives.

To qualify for this role, you must already be certified in MyChart. This role will be remote, but it would be a plus if you could come on-site to Houston from time to time.

Position Key Accountabilities:
  • Maintains expertise and seeks additional knowledge in the support and optimization of assigned Epic module(s), and how they integrate with other applications. In this case, MyChart with backup for Ambulatory and EpicCare Link.
  • Works cohesively with stakeholders to provide system support, including analysis, build, and testing of requested changes, and analysis of new application functionality.
  • Reviews, builds, tests, and implements new functionality via System Upgrades and Special Updates.
  • Works and manages multiple tasks independently.
  • Demonstrates timely, effective, and efficient troubleshooting of very complex production software and workflow issues (which may cross applications/teams) and defines mitigation plans for resolution.
  • Acts as primary contributor in the development and documentation of internal procedures to use in conjunction with Epic application support, maintenance, and optimization.
  • Helps develop build timelines and project plans.
  • Develops and maintains system documentation to support and maintain the Epic system.
  • Assists the Application Director in developing build timelines and project plans as communicated by leadership.
  • Performs and oversees unit testing of application configurations and builds in appropriate non-production environments to identify defects and create resolution plans.
  • Assists with the creation of test scripts and ensures test scripts for integrated and end-user testing are relevant and accurate.
  • Performs testing in a structured manner, follows any defined test scripts, and documents results.
  • Performs unit testing of application configurations and builds in appropriate non-production environments, identifies issues and potential solutions.
  • Follows established guidelines for system change control.
  • Creates and maintains documentation for change management, including cost estimation.
  • Project documentation, communication, and training plans.
  • Collaborates across teams to ensure process design, interface development, testing, and end-user training are performed to quality standards.
  • Independently performs basic project management activities for the development and implementation of system changes and medium to large projects.
  • Develops application-specific reports; provides technical specifications and assistance to report developers as needed.
  • Performs other duties as assigned.


Certification/Skills:
  • APPLICANTS MUST ALREADY BE CREDENTIALED IN MYCHART TO QUALIFY FOR THIS ROLE.
  • Superior communication skills, both oral and written, including specific skills of presentation and the effective communication of complex subjects to non-technical groups.
  • Superior customer relation skills, including leading and participating in group sessions and reaching consensus.
  • Familiarity with project lifecycle and project management methodologies for software management.
  • Ability to plan and manage projects of various sizes; their tasks, dependencies, team members, other resources, and timeline.
  • The analytical skills to collect information from diverse sources, apply professional principles in performing various analyses, and summarize the information and data in order to solve problems or design complex systems and programs that cross departmental/divisional lines.
  • Must receive a passing score (as defined by Epic), within two attempts, on all required exams and projects (as defined by Epic) within 6 weeks after completion of training or within a pre-determined 6-week timeframe.
  • Manages Human Resources activities of the department in regard to recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
  • EPIC Certification by EPIC required


Minimum Education:

Bachelor's Degree in Computer Science, Business, or a related discipline required. May substitute required education with equivalent years of experience beyond the minimum experience requirement.

Minimum Experience:

5 years of experience in a health care-related field required, 3 years of experience supporting one or more Epic modules preferred. Large-scale health care systems planning and implementation experience on application software products preferred. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

About UTHealth Houston

UTHealth Houston includes the schools of dentistry, biomedical informatics, medicine, nursing, public health, and the graduate school of biomedical sciences. UTHealth Houston is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award certificates, bachelor's, master's, doctoral, and professional degrees.

UTHealth Houston Careers

Joining UTHealth Houston offers an unparalleled opportunity to become part of a dynamic team of professionals dedicated to furthering the future of healthcare. UTHealth Houston stands out as a leader in medical education, research, and clinical service, both locally and globally.

Explore Job Opportunities

UTHealth Houston is constantly seeking talented individuals who are eager to contribute to cutting-edge medical research and superior patient care. With a variety of job opportunities available, candidates can find positions that match their skills and passions. Explore the current openings and find where professional expertise meets innovation in healthcare.

Experience Professional Growth and Development

UTHealth Houston is committed to fostering leadership and professional growth. The institution supports career advancement through robust training programs, including leadership development and diversity training. Employees are encouraged to further their professional education and skills, ensuring continuous personal and professional development.

Engage in Meaningful Work

Every team member at UTHealth Houston contributes to a culture of innovation and excellence. The work done here leads to significant advancements in healthcare, impacting patient lives worldwide. Employees at UTHealth Houston are not just part of a team but are part of a movement towards better health solutions.

Internship Programs

For those starting their career, UTHealth Houston offers internship programs that provide invaluable industry experience and networking opportunities. Internships are designed to develop skills and provide insights into various aspects of healthcare operations, from clinical practice to healthcare management.

Benefits and Culture

UTHealth Houston values its employees and offers a competitive package of benefits designed to support the health, well-being, and financial security of employees and their families. The culture at UTHealth Houston is one of collaboration, diversity, and inclusion, where every team member’s contribution is valued and celebrated.

Join the Team

UTHealth Houston is hiring! Search for positions that align with your career goals and apply today. Tailor your resume to highlight relevant experience and prepare for an interview process that values insight, collaboration, and dedication to healthcare excellence.

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Networking and Career Insights

UTHealth Houston encourages continuous networking and professional engagement, offering employees a platform to connect with industry leaders and innovators within the healthcare sector. These connections provide profound insights and further career opportunities within the field.

Empower Your Career with UTHealth Houston

Whether looking for a first job, seeking a leadership position, or aiming to specialize further, UTHealth Houston provides the resources and support to achieve career aspirations. Join UTHealth Houston and be part of a team that is dedicated to making a difference in healthcare through service, innovation, and leadership.
Learn more about UTHealth Houston
Size
11 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

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