Sodexo is seeking a Manager to support Patient Transport and Call Center departments in Montclair, NJ. Hackensack Meridian Mountainside is a 365 bed community hospital in Montclair NJ. This position will be directly responsible for the daily throughput.

The hours are primarily Day Shift with weekend and holiday coverage as needed. Patient Transport experience is recommended. This is a full service, union account overseeing a team of 35.

About the job

Oversee and manage critical support services that keep operations running smoothly, including Transport, Concierge, and the Service Response Center. Ensure consistent and equitable performance across automated systems, lead hiring and training for team members, and step into the Operations Manager or General Manager role when needed. Deliver operational excellence while driving service quality and efficiency across multiple areas.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $77605 - $100430

What's in it for you

• Lead multiple service areas and manage key operational systems.
• Shape service standards to ensure seamless client and customer experiences.
• Grow professionally through cross-functional leadership and operational oversight.
• Influence efficiency and customer satisfaction through daily operational decisions.
• Guide hiring, training, and development for service teams.
• Step into higher-level leadership roles as needed, expanding your experience.
• Work in a dynamic environment with opportunities to impact service delivery directly.

What you'll bring

• Experience managing multiple service lines or operational areas.
• Knowledge of operational systems, compliance, and standards enforcement.
• Expertise in hiring, training, and developing personnel for high-quality service.
• Flexibility to assume senior leadership responsibilities when required.
• Excellent communication and organizational skills for complex operations management.

Requirements

• Education Requirement: Associate degree or equivalent experience
• Management Experience: 2 years
• Related Experience: 2 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.