Position Summary:OmegaCor is seeking a proactive MSP - NOC Engineer to ensure reliable, secure, and high-performing IT systems. This role provides Tier 2 remote and onsite technical support, manages infrastructure, and drives continuous improvement of monitoring tools and processes.
Primary Responsibilities:- Technical Support & Incident Response: Provide Tier 2 support for hardware, software, and user issues; respond promptly to alerts and outages; document root causes and resolutions.
- Infrastructure & Endpoint Management: Maintain servers, networks, and endpoints; deploy updates and patches; troubleshoot system performance issues.
- Monitoring & Proactive Maintenance: Monitor system health, identify risks, and take preventive measures; conduct regular backups, updates, and hardware checks.
- RMM Management: Configure and optimize Remote Monitoring & Management (RMM) tools; develop and enforce policies to ensure consistent, efficient monitoring.
- Data Center Operations: Maintain and inspect data center equipment; perform preventive maintenance; support deployment and decommissioning of assets.
- Performance Goals: Collaborate with the team to set and achieve quarterly initiatives, maintaining a completion rate of at least 80%.
Qualifications:- Strong troubleshooting and problem-solving skills.
- Experience with infrastructure, network, and endpoint management.
- Familiarity with RMM tools and proactive monitoring practices.
- Ability to manage multiple priorities and work directly with end users.
Minimum Qualifications:- 5+ years of senior-level network engineering experience
- U.S. Citizenship required by government agency.
- Strong understanding of network and system monitoring tools.
- Hands-on experience with RMM tools and IT infrastructure components.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with ITIL or similar frameworks is a plus
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
