TeleTech

MPI and VHIC Engineering Lead

TeleTech$77K — $176K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years leading large-scale master data management systems with 10M+ records.
  • Hands-on experience with IBM InfoSphere MDM or similar platforms.
  • 5+ years in Oracle Database or IBM DB2 administration in production settings.
  • Demonstrated experience delivering production identity datastores at scale.
  • Bachelor's degree in Computer Science or Information Technology.

Responsibilities

  • Own technical roadmap and leadership for MPI and VHIC engineering teams.
  • Ensure MPI and VHIC meet their high availability targets and manage incident triage.
  • Lead data integrity efforts and automate validation processes.
  • Oversee VHIC application's technical delivery and integration with VA workflows.
  • Coordinate with Database Administrators on shared backend systems.
  • Serve as escalation point for data quality support tickets related to MPI.
  • Mentor and lead engineering staff, driving technical excellence and automation.

Benefits

  • Remote and hybrid work models available to promote flexibility.
  • People-first culture that encourages collaboration and communication.
  • Opportunities for continued professional growth through mentorship.
  • Participation in innovative projects leveraging advanced AI technology.
Full Job Description
MPI and VHIC Engineering Lead
The Opportunity:

The Department of Veterans Affairs' (VA) Master Person Index (MPI) is the authoritative enterprise source for the VA's known identities and their traits and attributes, correlating identity data from DoD and third-party Cloud Service Providers via probabilistic matching through IBM Master Data Management and InfoSphere MDM. MPI is implemented as a combination of COTS products, including Oracle Database, IBM DB2, and InfoSphere MDM, and custom-built software, and currently manages 85M+ unique identities, serving 900M+ transactions per month, integrated with 200+ applications. MPI must meet a 99.99% production-availability target - the program's highest availability bar, shared only with Internal and External SSO.

The Veteran Health Identification Card (VHIC) product issues health identification cards used at VA medical facilities to streamline appointment check-in and serves as the system of record for Veteran photographs. VHIC is currently implemented as a custom-developed software solution and must meet a 99.9% production-availability target.

As MPI and VHIC Engineering Lead, you own the technical roadmap and engineering leadership for both the MPI and VHIC engineering teams, including probabilistic-matching tuning and identity reconciliation for MPI, and custom-application delivery for VHIC, coordinating closely with the ICAM Database Administrators who maintain the shared Oracle/DB2/MDM backend.

What You'll Work On:
  • Own the technical roadmap and engineering leadership for the MPI Support team, including IBM InfoSphere MDM probabilistic-matching configuration or tuning for identity resolution and retrieval across 85M+ identities.
  • Own MPI's 99.99% production-availability target and VHIC's 99.9% production-availability target and lead incident triage or Root Cause Analysis for Tier 3 escalations on both products.
  • Lead data-integrity, bulk-validation or cleanup, and identity-reconciliation engineering for MPI and IGA per the program's Data Management requirements, including scripts and automated tooling for routine data validation.
  • Own technical delivery of the custom-developed VHIC application, including its role as the system of record for Veteran photographs and its integration with VA medical-facility check-in workflows.
  • Coordinate with the ICAM Database Administrators on the shared Oracle Database, IBM DB2, and InfoSphere MDM backend supporting MPI, VHIC, APDS, and Saviynt.
  • Serve as escalation point for MPI-related support tickets such as a Veteran's identity attributes in VA MPI are incorrect and need correction and own the identity-data-quality escalation path in coordination with the Identity Data Quality Analysts.
  • Mentor and provide technical work leadership to MPI/VHIC engineers and database staff on the MPI Support team.
  • Leverage AI intelligently to drive efficiency and quality of output.
  • Automate tasks wherever appropriate.
  • Develop and consistently use ways of working which allow Agents and automated processes to effectively assist.


You Have:
  • 5+ years of experience leading or architecting large-scale 10M+ record master data management or identity-correlation systems, including hands-on a MDM or probabilistic-matching platform such as IBM InfoSphere MDM
  • 5+ years of experience with Oracle Database or IBM DB2 administration or architecture in an enterprise production environment, including HA/DR configurations
  • Experience leading a technical team delivering and operating a production identity datastore or system of record at scale
  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
  • Bachelor's degree in Computer Science or Information Technology


Nice If You Have:
  • Experience with healthcare or Veteran-facing identity data systems such as patient or member identity, health ID card issuance, or photo or document systems of record
  • Experience correlating identity data across DoD or other federal or third-party authoritative sources
  • Experience with data reconciliation and bulk data-quality remediation at the scale of 50M+ identity records
  • Experience using AI agents to build things, not just as chat assistants


Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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