The Mortgage Servicing Sr Data Analyst is responsible for leading projects designed to improve operational performance and deliver excellent client service while assisting our internal operations units. The individual will leverage creative talents, excellent communication, analytic and project management skills.

• Be accountable for a designated group of operational departments or 3rd party clients by identifying and implementing new operational or client-based business strategies.
• Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.
• Be accountable for key operational risk-management metrics including discovering, investigating, and coordinating the resolution of any operational issues.
• Collect performance metrics for the monthly operational or client review and suggest new metrics.
• Exhibit strong communication and listening skills, focused on conveying new ideas to performance managers and understanding potential obstacles to implementation.
• Maintain a working knowledge of existing business processes and reporting.
• Retrieve data from the data warehouse structure.
• Perform query optimization and performance tuning.
• Mentor team members in SQL programming.
• Be able to clearly articulate and present ideas and findings to a varied audience including the operations staff and senior management.
• Performs related duties as assigned by management.

• Bachelor’s Degree in an analytical or quantitative discipline, or related STEM field.
• Graduate degree preferred.
• 5+ years of related experience as a data analyst in a financial setting.

• Strong business communication skills with an ability to work well in a collaborative environment.
• Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
• Strong skills in Excel (graphs, pivot tables, formulas).
• Experience visualizing data in Tableau/PowerBI/R/Python.
• Expertise in SQL programming and optimization.
• Fast learner – able to assimilate new ideas and thrive in a fast-paced environment.
• Prior work experience performing business, data, and/or statistical analysis is a plus.
• Experience with PowerPoint and Visio a plus.
• Natural entrepreneurial interest is a plus.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)