Citizens Financial Group, Inc

Mortgage Area Manager, NJ

Citizens Financial Group, Inc$100K — $130K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in Residential Mortgage Sales.
  • 7+ years of management experience in the Mortgage Sales environment.
  • Strong communication skills essential for management and community engagement.
  • Proven track record in recruiting top loan officers in the assigned region.
  • Must comply with the SAFE Act requirements and pre-employment screening.

Responsibilities

  • Source and recruit new loan officers and Producing Sales Managers to meet sales goals.
  • Establish and monitor performance goals for loan officers.
  • Conduct performance appraisals, promotions, and manage terminations.
  • Meet all Management By Objectives (MBOs) including retention and service quality.
  • Ensure compliance with CMC policies and federal regulations for mortgage loans.
  • Manage the relationship with the Bank within the designated market.
  • Enhance branch referrals through consistent communication and relationship development.
  • Conduct community outreach to increase awareness of CMC products.

Benefits

  • Full-time schedule of 40 hours per week, Monday to Friday.
  • Opportunities for professional growth within the mortgage sector.
Full Job Description
Job Description

As a Mortgage Area Manager, you will manage and direct Producing Sales Managers and loan officers to attain sales, service, and CRA goals in generating residential mortgage loans that are in accordance with established standards, policies/procedures and regulations. You will be responsible for the development of a marketing and business plan for the group and serving as a CMC representative to the realtor community, Citizens customers, homebuyers, homeowners, and not-for-profit agencies. You will manage relationship with the Bank for his/her respective market (in footprint only). Enhance branch referrals by developing relationships through branch visitation and ongoing communication regarding product changes, market conditions and competition.

Primary responsibilities include

  • Responsible for sourcing and recruiting new loan officers and Producing Sales Managers to support the established sales goals for the group.
  • Loan Officers must meet minimum qualification standards. Quarterly and Annual goals will be established.
  • Exercise authority of a manager concerning performance appraisals, promotions, salary recommendations, performance management and termination. Span of Control is 20 -30 PSMs and LOs.
  • Including Recruiting, responsible for meeting all Management By Objectives (MBOs) including: Retention, Service Quality, Risk/Compliance, Customer Focused Fulfillment.
  • Ensures that the group generates high quality, profitable residential mortgage loans consistent with CMC policies/procedures and standards and federal regulations/guidelines. Provides guidance and training to loan officers and PSMs for the following areas: customer service needs, products, guidelines and pricing.
  • Manage relationship with the Bank for their respective market (in footprint only).
  • Enhance branch referrals by developing relationships through branch visitation and ongoing communication regarding product changes, market conditions and competition.
  • Manage retail branch assignments, geographic territory alignments, commercial loan officer coverage and the communication of these assignments to the loan officers within this territory.
  • Enhance community awareness of CMC products and the attainment of CRA goals through conducting sales presentations, homebuyer seminars and community outreach.


Qualifications, Education, Certifications and/or Other Professional Credentials
  • Required Qualifications
    • 10 plus years Residential Mortgage Sales experience.
    • 7 plus years management experience in Mortgage Sales environment.
    • Strong communication skills required.
    • Individual must be prepared to insure understanding of and support for all corporate and division performance standards and fiscal goals.
    • Have the proven ability to recruit top Loan Officer's for assigned region.
    • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.
  • Preferred Qualifications
    • Bachelor's Degree, preferred.

Hours & Work Schedule
  • Hours per Week: 40
  • Work Schedule: Monday - Friday


About Citizens Financial Group, Inc

Citizens Bank is a financial service company. It provides outstanding local and personalized service. It offers a full range of commercial, real estate, and consumer lending. It is specialized in personal and small business deposit services, electronic services.

Citizens Financial Group, Inc. Careers

Join the dynamic team at Citizens Financial Group, Inc., a leading financial institution where your career aspirations can soar. We are committed to fostering a culture of innovation, leadership, and diversity that supports our employees' professional growth and development.

Explore Job Opportunities

At Citizens Financial Group, Inc., we offer a wide range of job opportunities that cater to diverse skill sets and career interests. Whether you're a seasoned professional or just starting out, you'll find a position that challenges you and enhances your expertise.

Internship Programs

Kickstart your career with our internship programs designed to give you a hands-on experience in the financial sector. Our internships provide a robust platform to develop your skills, engage in meaningful projects, and network with industry leaders.

Employment Benefits

Choosing a career with Citizens Financial Group, Inc. means opting for a comprehensive package of benefits. We believe in supporting our team members not only in their professional lives but also in their personal growth and well-being.

Inclusive Culture and Diversity Training

We pride ourselves on a workplace culture that embraces diversity and inclusivity. Regular diversity training ensures that our team members appreciate and leverage the unique backgrounds and perspectives that each individual brings to the company.

Professional Growth and Leadership Development

Continuous learning is at the core of our professional development agenda. With access to leadership development programs and tailored training, you can advance your career and leadership skills at Citizens Financial Group, Inc.

Innovation at Work

Innovation is key to staying competitive in the financial industry. At Citizens Financial Group, Inc., you’ll work alongside talented professionals who are pushing the boundaries of what’s possible in financial services.

Networking and Career Advancement

Our company not only provides job opportunities but also fosters an environment where networking and professional connections flourish. This supportive network is vital for career advancement and personal growth within the industry.

Join Our Team

Are you ready to take the next step in your career? Explore the open positions at Citizens Financial Group, Inc. and find where your skills and passions align with our needs. We are continuously hiring and looking for new talents to join our robust team.

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Prepare for Your Interview

Make a great first impression. Prepare for your interview with us by researching our company culture, reviewing your resume, and coming ready to discuss how your experience and skills align with the position you are applying for. At Citizens Financial Group, Inc., we are more than just a financial institution; we are a place where you can make a difference. Join us and transform your career with a company that values your unique talents and aspirations.
Learn more about Citizens Financial Group, Inc
Size
17,463 employees
Market Cap
$19.3 billion
Industry
Net Income
$1 billion
Founded
1828
5 Year Trend
+2.6%
NASDAQ

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