GENERAL JOB DESCRIPTIONThe Service Manager - Mobile serves as the frontline leader connecting FleetPride's branch operations with customer sites, driving both service quality and profitability. This position is accountable for achieving or exceeding annual EBITDA, sales, and inventory goals while delivering dependable on-site support. that reflects FleetPride's commitment to Keeping America's Trucks Moving.
DUTIES & RESPONSIBILITIES- Team Development & Safety
- Recruit, train, and mentor mobile service technicians, ensuring alignment with FleetPride's quality and safety standards.
- Conduct regular field audits, safety inspections, and performance reviews.
- Foster a culture of teamwork, professionalism, and accountability among mobile service staff.
- Ensure compliance with OSHA, DOT, and FleetPride safety protocols to maintain a zero-incident workplace.
- Operational Leadership
- Oversee all Mobile Service operations, ensuring efficient scheduling, dispatching, and workflow management across assigned territories.
- Direct and monitor daily field activities to ensure timely and high-quality repairs at customer sites.
- Manage technician dispatch to optimize response times, minimize downtime, and increase productivity.
- Maintain clear communication between branch operations, technicians, and customers to ensure a seamless service experience.
- Customer Experience & Sales Support
- Deliver an outstanding customer experience by providing clear communication, technical guidance, and timely updates throughout the repair process.
- Act as the primary customer contact for mobile service needs, building long-term relationships based on trust, transparency, and dependability.
- Identify and recommend preventive maintenance opportunities to increase customer value and loyalty.
- Learn and manage customer and vendor portals to meet contract requirements and ensure compliance with national account processes.
- Financial & Administrative Management
- Manage department P&L to achieve profitability goals through effective labor management, inventory control, and cost discipline.
- Review and approve all work orders, invoices, and timecards for accuracy and timeliness.
- Maintain accurate reporting of business unit performance metrics, including utilization, efficiency, and revenue growth.
- Partner with Regional and Branch leadership to align mobile operations with company objectives and financial goals.
- Service Truck Fleet & Equipment Oversight
- Oversee regular maintenance, inspections, and repairs of the FleetPride mobile service truck fleet.
- Ensure service vehicles are properly stocked with tools, safety equipment, and critical parts to perform on-site repairs efficiently.
- Manage parts usage, inventory replenishment, and cost control to maintain operational readiness.
- Strategic & Continuous Improvement
- Support FleetPride's growth strategy by expanding mobile service capabilities and customer reach.
- Identify opportunities to improve efficiency, reduce downtime, and enhance the customer experience.
- Stay current with industry trends, diagnostic technology, and heavy-duty repair best practices.
- Collaborate with FleetPride Training (FTU) and Technical Support to ensure ongoing technician skill development and certification.
EDUCATION & TRAINING- High school diploma or GED equivalent; bachelor's degree preferred
- Computer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs.
- Experience in Learning Management System administration and reporting, preferred
- Valid drivers' license with a good driving record.
- Ability to travel up to 70% of the time is required.
KNOWLEDGE & EXPERIENCE- Proven track record in Mobile Service operations and customer service
- Works well under pressure and manages stressful situations with ease
- Strong customer service and sales skills
SKILLS & ABILITIES- Ability to manage a P&L.
- Ability to calculate productivity
- Average oral and written communication skills
WORKING CONDITIONSWORK ENVIRONMENT The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.
HOURS / SHIFTS Must be able to work non-traditional hours to include nights, weekends and on-call responsibilities
SALARY yes
BENEFITS- Cell Phone
- Laptop - possibly w/diagnostic capabilities
- Motus or Company Vehicle(preferred)
OTHER Travel up to 70%
