Valid driver's license with a clean driving record.
Strong verbal and written communication skills.
Experience in disaster restoration or construction preferred.
Ability to prioritize tasks and meet deadlines.
Experience in training and managing teams is essential.
Proficiency with mobile software and data entry.
Responsibilities
Lead and motivate crews in quality mitigation and remediation work.
Schedule job assignments effectively.
Conduct estimates and review estimates prepared by others.
Engage with customers to educate and resolve issues.
Train team members on standard operating procedures (SOPs).
Provide regular safety training and enforce policies.
Participate in on-call rotation for emergency situations.
Benefits
Potential for a $1,000 start-up bonus after 90 days.
Health insurance coverage.
Accrual of paid time off (PTO).
Opportunities for advancement through training and certification.
Monthly team-building activities to foster camaraderie.
Company vehicle provided for work-related transport.
Cell phone allowance to support communication needs.
Full Job Description
Position Overview:
A successful Mitigation Manager leads by example in performing quality mitigation and remediation work, while motivating his/her crews to do the same.
You are key to the training and motivation of all operational personnel. Take care of your employees and they will take care of our customers.
Build relationships with legacy client base (adjusters and others) and promote a culture of sales where every employee considers themselves a salesperson simply by performing EXCEPTIONAL work.
at SMRD, we give you authority equal to your responsibility. Show your ability to make wise decisions in the best interests of the company and enjoy autonomy in the way you lead.
A strong work ethic and people skills will ensure success and satisfaction in your career in this "recession proof" disaster restoration industry.
Job Responsibilities:
Knowledge of disaster restoration, water and fire mitigation and mold remediation, etc. Certified individuals preferred but not required. If you're the right individual, we will get you certified.
Schedule job assignments.
Perform estimates, or scrub the estimates created by others on the team.
Meet with customers, educate, answer questions and resolve concerns.
Problem solve and teach others to avoid drama within the workplace.
Provide training for those whom you manage and ensure excellent execution of standard operating procedures (SOP's).
Ensure regular safety training
Perform or manage others who perform QA and moisture/equipment checks as needed.
Participate in our on-call rotation, receiving calls to dispatch crews to after-hours and weekend emergency losses.
Interface with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss.
Inspect jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
Resolve issues with customers communicates customer issues, daily job activities with key company staff
Enforce policies within company employee handbook.
Job Requirements:
High school graduate or equivalent.
Valid driver's license and satisfactory driving record.
Good verbal and written and communication skills.
Role models customer service expectations with home owners, adjusters, vendors etc.
Knowledge of disaster restoration or construction industry.
Proficient with using mobile software to enter data.
Experience with using Xactimate is preferred but not required.
Must be able to prioritize activities and meet deadlines.
Experience in training and managing others.
Strong problem-solving skills.
Communicates customer issues, job activities with key company staff.
Drug/Alcohol/Tobacco free required.
Certifications are preferred, but not required:
ASD - Applied Structural Drying Technician.
FSRT - Fire & Smoke Restoration Technician.
OCT - Odor Control Technician.
WRT - Water Damage Restoration Technician.
Physical Demands and Working Conditions:
Incumbent must be prepared to:
Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Express or exchange ideas with others and receive and act on detailed information given.
Don appropriate Personal Protective Equip (PPE); For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
Be exposed to various inside and outside working conditions.
Compensation andIncentives:
$1,000 Start up bonus potential after 90 days of employment.
75k-90k plus bonuses and overrides
PTO Accrual.
Health Insurance.
Opportunities for advancement/training/certification.
