TeleTech

Mission Operations Expert, Lead

TeleTech$99K — $225K *
Aerospace & Defense
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years supporting the intelligence community (IC)
  • 5+ years fusing raw all-source intelligence
  • Experience briefing clients at all levels
  • Overseas experience in U.S. IC operations, including law enforcement collaboration
  • Strong knowledge of current events in the Americas
  • Skilled in quickly synthesizing complex information
  • TS/SCI clearance with polygraph required
  • Bachelor's degree in relevant field

Responsibilities

  • Coordinate operations with partners to drive mission outcomes
  • Utilize tradecraft and bespoke technology to uncover critical information
  • Act as a trusted advisor within the organization
  • Synthesize complex data to inform operational strategies
  • Share expertise and mentor junior staff members
  • Ensure compliance with client policies and tradecraft
  • Prepare and deliver presentations to clients and stakeholders

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and work-life balance programs
  • Professional development opportunities
  • Tuition assistance
  • Recognition awards for exceptional performance
Full Job Description
Mission Operations Expert, Lead
The Opportunity:

As a Mission Operations Expert, you9ll bring your creativity, critical thinking, research, investigative, and operational expertise to directly drive operations through coordinating with partners, identifying correlations, uncovering critical information, and bringing a tenacious no-fail approach to the mission. You9ll be responsible for using techniques, tradecraft, tactics, and bespoke technology and tools to find the answers.

You9ll be a trusted advisor, own your portfolio, share knowledge, and bring others along using your deep experience in technical analysis and discovery tradecraft that drive change.

You Have:
  • 10+ years of experience supporting the intelligence community (IC)
  • 5+ years of experience fusing raw all-source intelligence
  • Experience briefing working-level and leadership-level clients
  • Experience working overseas in U.S. IC operations, and collaborating with local and federal law enforcement
  • Knowledge of current events within the Americas
  • Ability to quickly synthesize complex information and operate within client policy and tradecraft requirements
  • Ability to travel up to 25% of the time
  • TS/SCI clearance with a polygraph
  • Bachelor9s degree


Nice If You Have:
  • Experience managing others overseas
  • Experience collaborating with multiple IC organizations
  • Possession of excellent written and verbal communication skills


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen9s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual9s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen9s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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