As a Mission Manager, you will serve as the primary owner of pilot implementations, working directly with customers to deploy, adapt, and validate LMI’s solutions in operational environments. You will operate at the intersection of solution engineering, customer engagement, and program execution, leading deployments, troubleshooting challenges, and ensuring the solution delivers measurable value in the field. This role requires a high degree of ownership, adaptability, and problem-solving, as pilots often involve evolving requirements, real-world constraints, and dynamic stakeholder needs.

Mission Managers are responsible not only for successful pilot execution, but also for translating pilot outcomes into a path toward enterprise-scale implementation. You will capture and synthesize customer feedback, usage patterns, and operational insights to inform solution improvements, strengthen adoption, and support expansion decisions. In this role, you are both an operator and a strategic partner—driving immediate results while shaping how solutions scale across future customers.

Pilot Execution & Customer Ownership

• Serve as the primary interface with DoD stakeholders, leading on-site engagements, pilots, and deployments across operational environments (e.g., warehouses, arms rooms, maintenance facilities, shipyards).
• Own pilot execution end-to-end, ensuring activities remain aligned to mission objectives and deliver measurable outcomes.

Problem Definition & Service Co-Creation

• Engage directly with end users and leadership to identify operational challenges, workflow constraints, and mission needs, translating field insights into clear, actionable requirements that inform solution and service development.
• Collaborate with product and engineering teams to shape and iterate solutions based on live operational feedback, including supporting rapid adjustments during pilots.

Deployment, Integration & Adoption

• Work alongside engineers and solution specialists to deploy, configure, and validate systems in real-world environments.
• Ensure solutions perform reliably under operational conditions, troubleshooting issues and refining implementations as needed.
• Drive user adoption through hands-on engagement, training support, and continuous interaction with end users.

Insights, Scale & Cross-Functional Leadership

• Capture and synthesize feedback, usage data, and performance insights to evaluate pilot success and inform improvements.
• Translate pilot outcomes into validated use cases, service patterns, and recommendations that support broader deployment and enterprise-scale implementation.
• Maintain clear visibility into progress, risks, and dependencies through structured planning, documentation, and communication.

Required:

• Bachelor’s degree in Engineering, Management, or a related field.
• 5–8 years of experience in roles spanning operations, program delivery, solutions engineering, consulting, or related fields within DoD or similarly complex environments.
• Experience working directly with customers or end users, with the ability to build trust, communicate effectively across stakeholder levels, and drive alignment.
• Proven ability to translate operational challenges into actionable solutions, bridging the gap between user needs and technical implementation.
• Experience coordinating across cross-functional teams, including product, engineering, and/or design, to deliver outcomes in complex environments.
• Strong problem-solving, decision-making, and communication skills, with the ability to synthesize complex information and make informed tradeoffs under pressure and maintain forward momentum.
• Willingness to travel up to 30–40% and work on-site in operational environments (e.g., warehouses, maintenance facilities, shipyards, or similar settings).
• U.S. citizenship and the ability to obtain and maintain a Secret-level security clearance.

Preferred:

• Experience in DoD logistics, supply chain, maintenance, or operational workflows.
• Prior experience in forward-deployed, field-based, or customer-embedded roles.
• Familiarity with RFID, IoT, asset tracking, or sensor-based systems.
• Experience supporting or delivering pilot programs, prototypes, or early-stage technology deployments.
• Background in military service, federal consulting, or defense technology environments.

Target salary range: $93,000 - $150,000. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.