The Account Management Team ensures customer satisfaction by fostering customer and sales team unity and provide consulting and service support to the assigned customer accounts. As the MID business owner, the Account Manage works with the customer to understand their strategic vision and objectives within the customer organization while aligning McKesson products, offerings, and services to ensure those business objectives are achieved. The MID Account Manager acts as key triage point for assigned accounts and ownership of customer issues through resolution. This position works closely with the McKesson Account Executives, Optimization Consultants, Clinical Specialists, GPO Team and Implementation Team to ensure high-quality and consistent service level to their customers.
The position requires subject matter expertise in pharmacy workflow, management of systems, pharmacy operations, payor landscape as well as data analytics and credentialing. Keeps up-to-date knowledge of the industry, competition, and enhances awareness within the pharmacy and medically integrated dispensing segment. This position requires excellent communication, customer service, follow-up skills and relationship building.
Key Responsibilities
Account Retention and Growth
Strategizes, plans and executes on value add and strategic activities for existing customer base of pharmacies. Understands the practices’ business challenges, strategies and priorities and helps address those needs.
Understands and advises on practice processes, buying cycles and decision drivers as well as their current and future needs. Articulates ROI/value of products, services, offerings and solutions.
Supports practice business growth, strategic planning, monitoring of progress, use of services products and growth solutions.
Customer Support
Takes action to meet the needs and concerns of the practice and considers how actions or plans will affect practices; responds quickly to meet needs and resolve problems; avoids over commitments and sets reasonable expectations.
Establishes customer feedback systems and implements effective ways to monitor and evaluate concerns, issues, and satisfaction within each practice and to anticipate the practices’ needs.
Educates practices and shares information with practices to build their understanding of issues and capabilities; is regarded by the practice as the thought leader in this industry.
Establishes relationships with practices at multiple levels within the practice organization.
Assists practices with issue escalation and resolution.
Financial and Business Acumen
Monitors and reports pharmacy & dispensary business operations impacts on practice financial performance.
Creates and updates practice business plans, ROI analysis, and growth projections.
Understands and advises the practice’s decision drivers from their perspective (options available, financial benefit/costs) and the implications that buying decisions have on both McKesson and the practice.
Maintains knowledge of practice contracts (GPO, Payer, and other business impacting agreements).
Draws upon knowledge of competitors and payers to communicate valuable insight on those issues that deliver results for both McKesson and the practice.
Leverages practice successes and drug/payor trends.
Minimum Requirement
Degree or equivalent and typically requires 4+ years of relevant experience.
Education
4-year Undergraduate College Degree or equivalent experience.
Critical Skills
4+ years account management or pharmacy operations.
Experience in provider consulting, field sales, and/or product management.
Knowledge of pharmacy systems, pharmacy operations and pharmacy workflow.
Demonstrated experience in developing customer improvement plans.
Team collaboration/team player.
Community Oncology experience a plus.
Certified Pharmacy Technician or equivalent pharmacy experience a plus.
Additional Knowledge/Skills
Specialty Pharmacy experience a plus.
Community Specialty provider experience a plus.
Experience in provider consulting a plus.
Effectively manage customer expectations in terms of service and issue resolution.
Develop a proficiency in medically integrated dispensing segment and technology. (product, application, platform)
Develop collaborative internal and external relationships/partnership.
Expected Competencies
Effectively manage customer expectations in terms of service and issue resolution.
Prepares well-structured documents with minimal guidance; presents well to audiences of all sizes; fosters constructive dialogue and balances asking with telling.
Comfort with uncertainty: Develop and communicate recommendations at the speed required by the business, navigating incomplete information and making and supporting required assumptions to address business needs.
Develop a proficiency in orals oncology segment and technology. (product, application, platform)
Develop collaborative internal and external relationships/partnership.
Maintain knowledge of pharmaceutical industry products, trends, and processes.
Troubleshoot, triage, and manage customer issues to resolution.
Ensure timely follow up and communication.
Great business acumen and professionalism.
Strategic/Creative Thinker.
Ability to operate in a fast-paced, dynamic business environment.
Working Conditions
Large percent of time performing computer-based work is required.
50% - 70% travel required.
Must live near a large airport .
If the selected candidate lives within a 50-mile radius of our Irving, TX Office location, the expectation will be that the Employee will have a hybrid schedule and be required to work on-site a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please
Our Base Pay Range for this position
$79,600 - $132,600
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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
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