Role description
Job Title: Microsoft Teams Voice Engineer
Location: Houston, TX (Onsite)
Job Summary
We are seeking an experienced Microsoft Teams Voice Engineer with 7 to 11 years of experience in Unified Communications UC Microsoft Teams Voice and Enterprise Telephony solutions
The candidate will be responsible for designing implementing administering and supporting Microsoft Teams Phone Direct Routing Operator Connect Calling Plans SBCs and voice infrastructure in enterprise environments
The role requires expertise in voice migrations troubleshooting security and operational excellence
Key Responsibilities
Microsoft Teams Voice Administration
Manage and support Microsoft Teams Phone System
Configure and maintain Calling Plans Direct Routing and Operator Connect
Administer Auto Attendants and Call Queues
Manage voice policies dial plans emergency calling and voice routing policies
Monitor Teams Voice service health and performance
Enterprise Telephony Voice Infrastructure
Design and support enterprise voice solutions
Configure and manage Session Border Controllers SBCs
Troubleshoot PSTN connectivity and call routing issues
Integrate Teams Voice with telecom carriers and SIP providers
Support voice gateways and hybrid telephony environments
Migration Transformation
Lead migrations from
Cisco CUCM
Avaya
Skype for Business
Legacy PBX Systems
Plan execute and support Teams Phone deployments and migrations
Conduct voice assessments and migration readiness activities
Troubleshooting Support
Provide L2L3 support for Teams Voicerelated incidents
Analyze call quality using CQD Call Quality Dashboard
Perform Root Cause Analysis RCA for recurring issues
Resolve call drops latency jitter packet loss and media quality issues
Manage escalations and vendor coordination
Security Governance
Implement Teams governance and compliance standards
Ensure secure voice communication architecture
Configure emergency calling and compliance policies
Support audit and regulatory requirements
Monitoring Reporting
Monitor Teams Voice environment health
Generate operational and service reports
Track usage adoption and call quality metrics
Maintain documentation SOPs and knowledge base articles
Primary Skills Must Have
Microsoft Teams Phone System
Direct Routing
Operator Connect
Microsoft Calling Plans
Auto Attendants Call Queues
Voice Routing Policies
Dial Plans
Session Border Controllers AudioCodes Ribbon
SIP Trunking
PSTN Integration
Call Quality Dashboard CQD
Teams Admin Center
PowerShell for Teams Administration
Secondary Skills Good to Have
Skype for Business
Cisco CUCM
Avaya Telephony
Microsoft 365 Administration
Entra ID Azure AD
Power Platform
Network Troubleshooting
QoS Implementation
Microsoft Intune
ITIL Processes
ServiceNow
Preferred Certifications
Microsoft Teams Administrator Associate MS700
Microsoft 365 Administrator MS102
Microsoft Certified Collaboration Communications Systems Engineer
AZ104 Azure Administrator
ITIL Foundation
