SAIC

Microsoft Exchange Online Migration Technical Support Engineer

SAIC • $110K — $130K *
Washington, DC 20005Hybrid
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree with 9 years of related experience, or 13 years of experience in lieu of a degree.
  • 5+ years supporting Microsoft Exchange environments, specifically Exchange Online.
  • Hands-on experience with migration tools for Exchange, SharePoint, Teams, and OneDrive.
  • Experience in hybrid Exchange setups (on-prem and Exchange Online).
  • Strong knowledge of Office 365, Azure Active Directory, and PowerShell scripting.
  • Proficient in troubleshooting mail flow and connectivity issues.
  • Familiarity with security and compliance features in Microsoft environments.

Responsibilities

  • Provide Tier 2/Tier 3 technical support for Exchange Online services within Army 365.
  • Plan and execute mailbox migration from on-premises to Microsoft 365.
  • Troubleshoot and resolve complex email and connectivity issues.
  • Manage configurations, policies, and security settings of Exchange Online.
  • Document resolutions and contribute to knowledge base articles.
  • Engage in process improvement initiatives related to technical support.

Benefits

  • Hybrid work model with some onsite requirements at U.S. Army installations.
  • Opportunity to enhance technical skills in a military environment.
  • Engagement in cross-functional teamwork and collaboration.
  • Contributions to process improvements in service delivery.
  • Support for a critical governmental tech initiative.
Full Job Description
Job Description

SAIC is looking for an experienced Microsoft Exchange Online Technical Support Engineer to provide dedicated support for U.S. Army 365 (A365) end users. In this role, you will deliver high-quality technical assistance for Exchange Online services, ensuring timely resolution of issues and maintaining reliable communication systems. You will work closely with cross-functional technical teams, driving collaboration and contributing to the continuous improvement of support processes and service delivery.

NOTE: This is a Hybrid position. The individual will be required to work at the nearest designated US Army installation as required.

JOB DESCRIPTION
  • Provide Tier 2/Tier 3 technical support for Exchange Online services within the Army 365 environment.
  • Plan and execute the migration of user mailboxes, data, and services from on-premises and legacy systems to Microsoft 365.
  • Troubleshoot and resolve complex email, mailbox, calendar, and connectivity issues.
  • Manage and support Exchange Online configurations, policies, and security settings.
  • Troubleshoot and resolve complex technical issues that arise during and after the migration process.
  • Document resolutions, create knowledge base articles, and contribute to process improvement initiatives.


Qualifications

REQUIRED EDUCATION AND EXPERIENCE
  • Bachelor's and nine (9) years of related experience; additional four (4) years of experience accepted in lieu of degree.
  • 5+ years of experience supporting Microsoft Exchange environments, including Exchange Online.
  • Proven, hands-on experience with migration tools for Exchange, SharePoint, Teams, and OneDrive (e.g., Sharegate, Metalogix, AvePoint).
  • Experience with hybrid Exchange environments (on-premises + Exchange Online).
  • Strong knowledge of Office 365, Azure Active Directory, and PowerShell scripting.
  • Proven ability to troubleshoot mail flow, mailbox permissions, and connectivity issues.
  • Experience with security and compliance features (DLP, retention, auditing).
  • Experience with DoD O365 tenants (Army 365, GCC High, or DoD environments).
  • Excellent communication, documentation, and customer service skills.

REQUIRED CERTIFICATIONS:
  • Must hold a current DoD 8140 IAT Level II (or higher) certification, such as Security+ CE, CySA+, or CASP+.Microsoft 365 Certified: Administrator Expert (MS-102)
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
  • Microsoft 365 Certified: Teams Administrator Associate (MS-700)
  • Microsoft Certified: Identity and Access Administrator Associate (SC-300)


Secret Clearance

About SAIC

Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
Learn more about SAIC
Size
26,000 employees
Market Cap
$6 billion
Industry
Information Technology
Net Income
$206 million
Founded
1969
5 Year Trend
+10.7%
Revenue
$6.8 billion
NASDAQ
SAIC
* Ladders Estimates

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