Position: MS Dynamics CRM AdministratorLocation: Western New York
Work Hours: Hours to be determined. May include evenings, Saturdays, and or Sundays.
This role is performed onsite; a hybrid schedule may become available based on job tenure and performance.
The MS Dynamics CRM Administrator is responsible for the planning, development, implementation, and maintenance of the Microsoft Dynamics CRM platform; aligned with the Colleges enrollment strategy and goals. The MS Dynamics CRM Administrator will also be the central point of contact; working with IT management, and the Colleges process owners to develop and document requirements and provide support to the College community.
Responsibilities: - Monitoring and management of the CRM system configuration
- Work with process owners to develop new capabilities and refine existing processes.
- Support, create and enhance Microsoft Dynamics workflows and customizations
- Develop operational and management reporting and dashboards
- Develop new forms and modify existing forms
- Plan and conduct testing and system upgrades
- Work with the IT team to facilitate integration with other systems
- Collaborate with other IT members to manage the Azure environment
- Create and configure MS Dynamics user accounts, security roles, entities, field level security & business units.
- Conduct Quality Assurance and Acceptance Testing
- Provide End User support through the helpdesk
- Other duties as assigned
Qualifications: - Bachelor's degree or higher in Information Systems, Business, or equivalent
- 3+ years administrating Microsoft Dynamics CRM.
- Higher Education industry experience a plus.
- Relational database management including queries, reporting, and administration desired.
- Proficient in all Microsoft Office applications.
- Previous experience with other software applications such as database and reporting programs preferred.
- HTML and web development experience preferred
- Ability to build relationships at all levels within the College
Desired Traits: - Critical thinking and problem solving skills
- Planning and organizing
- Communication skills
- Team work
Background Check or Licensing Requirements:
This position requires a background check.
SALARY:$78,000 - $85,000 per year.
Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate's actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.
