Job DescriptionMicrosoft Dynamics 365 Systems Analyst We're seeking a future team member for the role of
Microsoft Dynamics 365 Systems Analyst to join our Enterprise CRM (ECRM) group - a team empowered to move fast, solve hard problems, and shape the future of client engagement across BNY Mellon. This role is located in
Lake Mary, FLIn this role, you'll make an impact in the following ways:
- Serve as the voice of the business - capturing, refining, and validating requirements that shape the future of our CRM platform
- Translate process into user stories, test plans, and scalable designs for Power Platform solutions
- Build and Deploy Power Platform Solutions
- Analyze current-state workflows and propose optimizations that drive value through automation and smarter data
- Provide configuration support: building views, forms, dashboards, and security roles within Dynamics 365 CE
- Champion usability, accessibility, and user-centric design in every initiative you support
To be successful in this role, we're seeking the following:
- Bachelor's degree in computer science engineering or a related discipline, or equivalent work experience required
- 6+ years of experience in software development required; experience in the securities or financial services industry is a plus
- Prior experience working in a financial industry preferred
- Strong understanding of Power Platform (Power Apps, Power Automate), Dataverse, and enterprise CRM configuration
- Strong documentation, stakeholder engagement, and functional testing skills
- A keen ability to translate business needs into clear, actionable technical requirements
- Knowledge of platform governance, permission models, and enterprise data structures
- You're naturally collaborative, technically curious, and comfortable in a high-accountability environment
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
