RSM US

Microsoft D365 Customer Engagement Director

RSM US$134K — $269K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years implementing Microsoft CRM or D365 CE experience required
  • Proven experience with multiple Microsoft D365 CE implementation projects
  • Strong analytical skills to assess sales, marketing, and customer service processes
  • Ability to perform gap analysis and configure Microsoft D365 CE to client needs
  • Experience managing consulting and client teams, fostering strong relationships
  • Excellent organizational, communication, and interpersonal skills
  • Knowledge of D365 CE configuration, customization tools, and quality assurance processes

Responsibilities

  • Lead planning and implementation of Microsoft D365 CE initiatives
  • Identify improvement opportunities in client front office processes
  • Conduct gap analysis to align client requirements with D365 CE functionality
  • Configure Microsoft D365 CE applications according to client specifications
  • Manage quality assurance processes, including testing and debugging
  • Develop best practices and strategies for Microsoft D365 CE usage
  • Design and integrate business processes across applications, including ERP

Benefits

  • Flexible scheduling to balance personal and work life
  • Comprehensive competitive benefits package
  • Opportunity for discretionary performance-based bonuses
Full Job Description

RSM is seeking a Director to join our Microsoft D365 CE Consulting Practice. This is an excellent leadership opportunity if you're a self-starter who likes to take the initiative in the planning and implementation of innovative ideas with current and prospective clients. The objective of this position is to provide a positive impact to our growing Microsoft Dynamics client base while supporting a number of D365 CE initiatives in the market.

Basic Qualifications:

  • 7+ years of experience implementing Microsoft CRM or D365 CE required
  • Microsoft D365 CE implementation experience (multiple projects)
  • Analyze front office processes (sales, marketing and customer service) to identify opportunities for improvement
  • Perform gap analysis between a client's requirements and the functionality within Microsoft D365 CE
  • Configure the application to meet a client's requirements using the Microsoft D365 CE
  • Demonstrated ability to take initiative and manage the consulting team as well as the client team and develop strong working relationships with clients while mentoring the consultants deployed on the project
  • Superior organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines
  • Implement and deploy Microsoft D365 CE
  • Knowledge of and proficiency with the native configuration and customization tools exposed from Microsoft D365 CE
  • Implementation of proper quality assurance processes including unit and exploratory tests of all new development efforts and debugging/research/identification of suspected bugs
  • Developing Microsoft D365 CE strategies, best practices and approaches
  • Design and integrate business processes and data flows between Microsoft D365 CE applications and other applications, such as back office/ERP applications

Preferred Qualifications:

  • Demonstrated ability to take initiative and work in a self-directed manner and develop strong working relationships with clients
  • Relevant, hands-on work related experience working within a team environment
  • Desire to learn, grow and exceed both management and client expectations
  • Superior organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines
  • Prior experience, background and interest in sales, business development and practice development a plus

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $134,000 - $269,000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

About RSM US

RSM US is a leading provider of audit, tax, and consulting services to middle market companies in the United States. The company is headquartered in Chicago, Illinois and has more than 90 offices across the country. RSM US is a member of the RSM International network, which is the sixth largest network of independent audit, tax, and consulting firms in the world. The company's services include audit and assurance, tax, consulting, risk advisory, transaction advisory, and wealth management. RSM US serves clients in a variety of industries, including healthcare, financial services, manufacturing, real estate, and technology.
Learn more about RSM US
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13,000 employees
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