RSM US

Microsoft Customer Engagement Manager

RSM US$103K — $176K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-8 years of experience in project management and leading technical teams.
  • Proven experience with CRM solutions, specifically Microsoft Dynamics CE.
  • Strong leadership skills with a track record of building high-performing teams.
  • Excellent business-facing abilities and communication skills.
  • Solid understanding of financial analysis and planning processes.
  • Ability to manage multiple responsibilities effectively and adapt to changes.
  • Strong technical acumen with a willingness to learn new technologies.

Responsibilities

  • Plan, coordinate, and execute all phases of assigned projects.
  • Conduct Cost Benefit Analysis throughout project phases.
  • Regularly communicate project status, risks, and issues to stakeholders and Program Director.
  • Assemble project teams, assign deliverables, and develop essential project plans and budgets.
  • Manage project objectives, resources, and deliverables to align with business goals during execution.
  • Revise project plans as necessary to meet evolving requirements while adhering to SDLC methodology.
  • Oversee all aspects of customer experience implementations.

Benefits

  • Flexible scheduling to support work-life balance.
  • Robust total rewards package including performance-based bonuses.
  • Commitment to employee development and growth opportunities.
Full Job Description
Key Responsibilities:
  • Responsible for planning, coordination, and execution of all aspects of assigned projects throughout the project lifecycle.
  • Establishing Cost Benefit Analysis through required phases of the project.
  • Throughout the life of the project, responsible for communicating regularly to Program Director and stakeholders the project status, risk, and issues.
  • Responsible for project planning including assembling project teams, assigning project team deliverables, and developing project plans, schedules, and budgets.
  • During project execution, responsible for managing approved objectives, budget, schedule, resources, and deliverables that support the business goals.
  • Revise project plan as appropriate to meet changing needs and requirements while following SDLC methodology.
  • Responsible for managing all aspects of CE implementations.


Basic Qualifications:
  • Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management and systems/technology development
  • Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE
  • Proven leader with the ability to assemble, lead, and motivate high performing teams.
  • Proven business facing skills.
  • Solid understanding of financial analysis and planning
  • Ability to multi-task and keep multiple responsibilities moving forward simultaneously.
  • Strong understanding of technology, ability to learn new technologies and applying them.
  • Proven experience in influencing, leading teams and driving change.


Preferred Qualifications:
  • Superior verbal and written communication skills
  • Strong stakeholder management skills
  • Strong critical thinking and problem-solving skills.
  • Intermediate to advanced Microsoft Office skills
  • Proficient with MS Project or related tool
  • PMP certification desired


At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $103,500 - $176,000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

About RSM US

RSM US is a leading provider of audit, tax, and consulting services to middle market companies in the United States. The company is headquartered in Chicago, Illinois and has more than 90 offices across the country. RSM US is a member of the RSM International network, which is the sixth largest network of independent audit, tax, and consulting firms in the world. The company's services include audit and assurance, tax, consulting, risk advisory, transaction advisory, and wealth management. RSM US serves clients in a variety of industries, including healthcare, financial services, manufacturing, real estate, and technology.
Learn more about RSM US
Size
13,000 employees
Industry

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