Microsoft 365 (M365) EngineerReports To: Director, Global IT Support & Collaboration ServicesPosition SummaryWe are seeking a highly skilled Microsoft 365 Engineer to manage, optimize, and support our global Microsoft 365 environment. This role is responsible for ensuring the reliability, security, and performance of core collaboration and productivity platforms, including Exchange Online, SharePoint, Teams, OneDrive, and related services across a geographically distributed organization.
The M365 Engineer will serve as a technical subject matter expert, supporting end users across multiple regions, driving platform governance, and implementing best practices to enhance collaboration, security, and operational efficiency at a global scale.
Key ResponsibilitiesAdministration & Operations - Administer, configure, and maintain Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)
- Manage user accounts, licenses, roles, and permissions through Microsoft Entra ID (Azure AD) and Admin Center
- Monitor service health, performance, and availability; troubleshoot and resolve incidents and service requests
- Perform tenant-level configuration, updates, and feature deployments
Security & Compliance - Implement and maintain security controls including MFA, Conditional Access, and data protection policies
- Support compliance initiatives (eDiscovery, retention policies, audit logs, DLP)
- Monitor and respond to security alerts and vulnerabilities within the M365 environment
- Ensure adherence to organizational and regulatory security standards
End User Support & Enablement - Provide Tier 2/3 support for Microsoft 365-related issues and escalations
- Deliver user training, documentation, and knowledge base content to drive adoption
- Act as an escalation point for complex collaboration, messaging, and identity-related issues
Engineering, Projects & Optimization - Lead or support migrations to/from Microsoft 365 (email, file shares, tenant consolidation)
- Implement governance models for Teams, SharePoint, and OneDrive usage
- Integrate M365 with enterprise systems and third-party applications
- Identify opportunities to improve productivity, automation, and platform efficiency
Automation & Documentation - Automate administrative tasks using PowerShell or native M365 tools
- Maintain technical documentation, runbooks, and standard operating procedures
- Develop and maintain reporting dashboards for usage, health, and compliance
Required Qualifications - 5+ years of hands-on Microsoft 365 administration and support experience
- Experience with Microsoft Entra ID (Azure AD) and identity/access management
- Proven experience implementing Microsoft 365 security and compliance controls
- Proficiency in PowerShell scripting and automation
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication skills with both technical and non-technical stakeholders
Preferred Qualifications- Power Platform (Power Automate, Power Apps)
- Hybrid environments (Azure AD Connect, on-prem AD integration)
- Familiarity with governance frameworks, ITIL processes
- Microsoft certifications (e.g., MS-102, MS-900, MS-700, AZ-104)
- Microsoft Intune / Endpoint Manager
Key Competencies - Strong stakeholder engagement and collaboration mindset
- Ability to manage multiple priorities in a fast-paced environment
- Continuous learning mindset to stay current with M365 roadmap and emerging capabilities
- Focus on security, compliance, and operational excellence
Outstanding Benefits- Very competitive compensation
- Generous Paid Time Off (25 PTO days)
- 8 Hours of Volunteer Time Off (VTO)
- We offer a comprehensive medical, dental and Wellness Program
- 12 weeks paid parental leave
- An infrastructure that allows flexible working arrangements
- Formal and informal reward, recognition and acknowledgement programs
- Lots of fun and engaging employee development events
