Requisition Number: 29104
Required Travel: 0 - 10%
Employment Type: Full Time/Salaried/Exempt
Anticipated Salary Range: $78,405.00 - $115,000.00
Security Clearance: Ability to Obtain
Level of Experience: Mid
Summary:Mission Technologies, a division of HII, is seeking a motivated Microsoft 365 (M365) Support Engineer with experience in GCC High (GCCH) environments and modern collaboration technologies. This role supports solutions across SharePoint Online, Teams, OneDrive, and the full Power Platform-including Power Apps, Power Pages, Power Automate, Power BI, and Copilot Studio-ensuring these tools integrate effectively within the broader M365 ecosystem. The engineer will assist in modernizing business processes, supporting cloud migrations, and enabling users on secure, compliant M365 capabilities. The position also plays a key role in reinforcing data governance, security, and regulatory compliance while helping the organization adopt modern communication and collaboration tools.
Role Overview:Provide operational support for Power Platform and M365 tools, assist users adopting cloud capabilities, and maintain documentation aligned with governance and GCCH requirements. Work closely with the Service Desk and Tier 3 engineering teams to ensure consistent, complaint service delivery.
What You Will Do:Core Responsibilities- Troubleshoot Power Apps, Power Automate, Dataverse, Power BI, Power Pages, Copilot Studio, Teams, SharePoint, and OneDrive
- Maintain and update low-code/no-code solutions; resolve workflow, permission, and connector issues
- Manage ServiceNow incidents and requests with thorough troubleshooting notes
- Provide user guidance, onboarding, and small-group learning sessions for M365 and Power Platform tools
- Create and maintain Knowledgebase articles, SOPs, and operational documentation
- Assist with testing, rollout, and communication of new M365 features
- Recommend improvements that strengthen reliability, efficiency, and user experience
Data Governance & Compliance- Support adherence to federal and organizational security standards (FedRAMP, FISMA, CMMC, DISA STIG) through consistent operational practices
- Assist with maintaining Purview policies, including data classification, retention, eDiscovery, and DLP
- Ensure support activities follow GCCH governance requirements and established compliance controls
- Document configuration changes and operational processes to support audit and policy needs
Collaboration & Cross-Cloud Support- Support collaboration across M365 tools while following established governance standards
- Assist with GCCH migrations, service upgrades, and cross tenant/B2B access processes
- Collaborate with compliance teams, IT leadership, and mission partners to maintain secure, consistent collaboration
- Provide operational support for HII International collaboration, including troubleshooting for globally aligned SharePoint Online, Teams, and cross tenant sharing
- Help maintain stable and compliant international collaboration through permissions support and documentation
What We're Looking For:- 2 years relevant experience with Bachelors in related field; 0 years experience with Masters in related field; or High School Diploma or equivalent and 6 years relevant experience.
- US Citizenship; ability to obtain clearance
- 2-4 years supporting Microsoft 365 environments
- Experience with Power Apps, Power Automate, Power Pages, Power BI, Copilot Studio, SharePoint Online, Teams, and OneDrive
- Strong troubleshooting, documentation, and communication skills
Preferred Experience:- Experience in GCCH or regulated cloud environments
- Familiarity with Power Platform/Copilot Studio, M365 Copilot, and Copilot Chat
- ServiceNow or ITSM experience
- Understanding of Entra ID and cloud security
- Awareness of Purview, DLP, retention, and data governance tools
Soft Skills- Clear and user-friendly communicator
- Strong collaborator across technical and non-technical groups
- Detail oriented, organized, and process driven
- Curious and proactive in learning new tools and capabilities
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The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.
HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.
