The Microsoft 365 (M365) Cloud Engineer administers, optimizes, and supports Tower Loan's M365 environment, cloud platforms, identity services, and collaboration technologies. This role works closely with Infrastructure, Security, Networking, and Business teams to ensure secure, reliable cloud services, identity management, authentication, and enterprise application integration.
Duties/Responsibilities: - Administer, maintain, and support M365 services, including Exchange Online, Teams, OneDrive, SharePoint Online, and related collaboration platforms.
- Serve as the primary administrator for Microsoft Entra ID, including user lifecycle management, group administration, authentication services, conditional access policies, multifactor authentication, and identity governance functions.
- Administer and support Microsoft Intune, including device enrollment, compliance policies, application deployment, and endpoint configuration management.
- Design, implement, and support authentication and identity integrations utilizing SAML, OAuth, OpenID Connect, SCIM, and related technologies.
- Manage synchronization and identity integration processes between on-premises Active Directory, Microsoft Entra ID, cloud services, and third-party applications.
- Configure, maintain, and troubleshoot enterprise cloud application integrations and identity federation solutions.
- Administer cloud-based licensing assignments and support software entitlement management across Microsoft and related cloud platforms.
- Support cloud-based collaboration, communication, productivity, and workflow platforms.
- Assist with AWS administration, cloud service management, and cloud-based application support.
- Administer and support Microsoft Purview, including Data Loss Prevention (DLP), Information Protection, Data Classification, Retention Policies, eDiscovery, and related compliance capabilities.
- Collaborate with Information Security teams to develop, implement, and maintain data governance, data protection, and compliance controls across M365 and integrated cloud platforms.
- Monitor platform health, availability, performance, and user experience metrics to proactively identify and resolve issues.
- Develop and maintain technical documentation, standards, procedures, and configuration baselines.
- Participate in cloud migrations, modernization projects, system upgrades, and integration initiatives.
- Collaborate with Infrastructure Engineering teams within hybrid cloud environments and provide secondary support for infrastructure technologies when required.
- Assist with disaster recovery planning, business continuity efforts, and cloud service recovery procedures.
- Participate in maintenance activities, change management processes, cloud service migrations, and incident response efforts, including after-hours support as needed.
- Perform all other duties as assigned.
Required Skills and Abilities: - Highest level of integrity, professionalism, and confidentiality when handling sensitive and confidential information.
- Strong experience administering M365, including Exchange Online, Teams, OneDrive, SharePoint Online, and related services.
- Experience with Microsoft Entra ID, Conditional Access, Multifactor Authentication, and identity integrations.
- Experience with Microsoft Intune, endpoint management, and device compliance solutions.
- Experience with Microsoft Purview, Data Loss Prevention (DLP), Information Protection, Retention, eDiscovery, and related compliance technologies.
- Familiarity with AWS cloud services and enterprise SaaS platforms.
- Strong troubleshooting, communication, documentation, and organizational skills.
- Ability to manage multiple priorities and projects in a fast-paced environment.
Education and Experience: - Bachelor's degree in Information Technology (IT), Computer Science, Cybersecurity, or related field required; equivalent experience may be considered.
- Minimum of 5 years of IT experience required.
- Minimum of 3 years of experience administering M365, Entra ID, and related cloud technologies required.
- Experience supporting hybrid cloud environments and enterprise authentication platforms preferred.
- Microsoft certifications related to M365, Azure, Entra ID, Intune, Security, or related technologies preferred.
Physical Requirements: - Stand, walk, and/or sit for eight (8) hours a day.
- Communicate effectively, verbally, written, in person, via telephone, or electronically.
- Lift and maneuver up to 20 lbs.
The above description outlines the most significant job functions performed, but may include other similar functions or assignments not explicitly mentioned.
