Job Summary The Senior System Administrator serves as the senior technical administrator for Information Services responsible for maintaining and optimizing the organization's infrastructure to meet business needs and service-level expectations. This role oversees complex system analysis, project management activities, and critical maintenance to ensure reliable and secure operations. By guiding technology decisions, mentoring team members, and collaborating with senior leadership, the position helps balance performance, cost, and long-term strategic objectives.
"This position is eligible to work remote, hybrid or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment."
What you'll do- Administer and support assigned infrastructure technologies to ensure reliability, availability, and performance.
- Analyze business and technical requirements and develop infrastructure solutions that support organizational objectives.
- Lead and support infrastructure projects using established project management methodologies.
- Design, implement, and maintain infrastructure architecture, standards, procedures, and documentation.
- Monitor infrastructure performance and perform maintenance, upgrades, and remediation activities.
- Evaluate infrastructure processes and recommend improvements that enhance efficiency, service quality, and cost effectiveness.
- Develop project estimates, resource requirements, and cost analyses to support planning and decision making.
- Collaborate with business leaders, vendors, and technical teams to deliver technology solutions and service commitments.
- Provide technical guidance, mentoring, and knowledge sharing to team members and stakeholders.
- Ensure compliance with organizational standards, security requirements, governance frameworks, and business continuity practices.
- Must be accessible via mobile services (i.e. text, voice, data) during non-working hours for upgrades, system outages, and configuration changes.
What you needKnowledge/Skills/Abilities:- Advanced knowledge of enterprise infrastructure technologies, architecture, and system administration principles.
- Knowledge of networking, security, operating systems, storage, databases, disaster recovery, and related technologies.
- Strong analytical and problem-solving skills with the ability to assess impacts and implement effective solutions.
- Ability to plan, coordinate, and manage complex technical projects and initiatives.
- Skill in developing and maintaining technical documentation, procedures, and standards.
- Strong verbal and written communication skills with the ability to communicate technical concepts to diverse audiences.
- Ability to organize work, manage competing priorities, and meet deadlines.
- Ability to build collaborative relationships and influence stakeholders across technical and business functions.
- Knowledge of IT service management, change management, and industry best practices such as ITIL, COBIT, and Agile.
- Ability to work independently, exercise sound judgment, and provide technical leadership and mentoring.
Education and Experience:- High school diploma or equivalent required.
- Bachelor's degree or completion of a Computer Science Program from a Technical Trade School preferred. Technical training with certification in assigned technology is required as applicable.
- Minimum of eight years' experience in I.T. and/or application development required.
- Demonstrated experience with managing assigned technology by performing regular and critical maintenance tasks within defined service levels preferred.
- Experience administering Microsoft 365 services including, Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Power Platform and Microsoft Entra ID, preferred.
- Experience planning and executing Microsoft 365 migrations and tenant modernization projects, preferred.
- Experience managing Microsoft Entra ID, Conditional Access, Authentication Methods, and Identity Governance, preferred.
- Experience with Microsoft Purview including Sensitivity Labels, Data Loss Prevention, Information Protection, and Records Management, preferred.
- Familiarity with Defender for Office 365 and Proofpoint security/compliance solutions, preferred.
- Experience designing and implementing guest access and external collaboration controls, preferred.
- Advanced PowerShell experience for Microsoft 365, Exchange Online, SharePoint Online, and Microsoft Graph, preferred.
- Experience creating automation solutions using PowerShell, Graph API, or Ansible, preferred.
- Experience serving as an escalation point for complex Microsoft 365 issues, preferred.
Physical Requirements- Prolonged periods of sitting at a desk and working on a computer.
- Manual dexterity to operate a keyboard, mouse, and other IT-related tools.
- Ability to work in a standard office environment, including attending meetings in person or virtually.
Compensation$108,640 - $135,800IT&S 17- Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.
