Salary : $60,337.05 - $101,085.60 Annually
Location : 7447 Central Business Park, Norfolk, VA 23513, VA
Job Type: Permanent Full-time
Job Number: 14237
Department: Community Services Board
Division: Administration
Opening Date: 07/27/2026
Closing Date: 8/6/2026 11:59 PM Eastern

Description
The NCSB is seeking a Microcomputer System Analyst that provides instruction, standards, procedures, and software/hardware support for microcomputer related issues for the NCSB.
Department Hiring Salary Range: $60,377-$69,238

Essential Functions

Essential functions include but are not limited to:

• Diagnoses and resolves computer problems by researching, evaluating, recommending, installing, and maintaining selected hardware and software, providing technical support for software and operating systems.
• Provides support by answering telephone inquiries, resolving issues, and training and advising employees on computer
  procedures.
• Acts as security liaison to the Communications and Technology department.
• Sets up new computers by installing/configuring all required software, ensuring all hardware/software works properly, transporting, setting up, and moving existing computer equipment, and connecting new products to networks.
• Sets up and configures new printers by installing all required software, connecting to network, and transporting, setting up, and moving existing printers.
• Sets up and supports projectors and any associated presentations devices.
• Project manage and execute all office moves, major program relocations, and city mandated directives (inventory, imaging computers, software roll outs, etc.).

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Two years' experience in Management Information Systems.
Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.
• Any IT related certifications preferred.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
04

Please select the highest level of education you have completed.

• High School Diploma/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

05

How many years of experience do you have in computer hardware and software support?

• No experience
• Less than 2 years of experience
• 2-3 years of experience
• 4-5 years of experience
• 6 or more years of experience

06

Do you have experience in Healthcare IT?

• Yes
• No

07

Do you have a valid driver's license?

• Yes
• No

08

Please provide the name, email address, and phone number of your current or most recent supervisor
09

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
10

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question