Job Description
Job Summary:
Builds and manages a quality network of those performing quality functions to achieve quality expectations and foster professional growth, with an emphasis on establishing consistent quality assurance practices and behaviors across projects. Oversees the development and implementation of quality strategies focused on prevention, standardization, and continuous improvement to ensure that products, services, and processes consistently align with established frameworks and achieve client expectations. Collaborates with cross-functional managers to provide management and leadership for all quality assurance programs while ensuring appropriate quality control activities are effectively implemented by project teams and supported by national resources. Reviews and assess quality needs, drives adoption of quality frameworks and operating models, provide relevant training and facilitation, and maintain active communication to reinforce a culture of quality ownership and accountability. Reviews complex quality issues, leveraging advanced expertise and cross-functional collaboration to drive effective solutions and process enhancements.
Key Responsibilities:
Oversees the implementation and maintenance of quality frameworks, including execution of quality processes, to ensure that products and services consistently achieve project and company expectations.
Facilitates cross-functional quality review meetings across various, multi-matrixed scopes, presenting data-driven insights and collaborating on solutions to enhance operational performance.
Provides active management of quality coordinators and others performing quality functions to achieve quality expectations and foster professional growth, and ensures all team members understand and adopt their quality responsibilities, including the craft.
Provides active management of quality processes in early project phases including during project pursuit and preconstruction phases, and ensures quality expectations are defined early and integrated into project proposal responses and procurement processes.
Provides active monitoring and support for execution of quality processes during the construction phase, and ensures quality expectations are aligned with established frameworks.
Investigates quality non-conformance items, at the project, client or business unit level, especially those which have higher severity or potential for re-occurrence and ensures the timely implementation of corrective and preventive actions.
Manages tracking and analytics for key quality metrics, including measurements connected to company goals and objectives, to identify trends and recommend targeted improvements.
Education Qualifications:
Bachelor's degree in construction management, engineering, a related field, or equivalent experience required.
Work Experience:
7-9 years of experience in project management, quality assurance, quality control, or a related field required.
2-4 years of experience in a managerial capacity required.
Certifications and Licenses:
American Society for Quality (ASQ) Certified Manager of Quality / Organizational Excellence (CMQ/OE) certification required.
Healthcare Access and Information (HCAI) Office of Statewide Health Planning and Development (OSHPD) "A" license preferred.
