Ameriprise Financial, Inc

Mgr-Operations-U

Ameriprise Financial, Inc • $80K — $130K *
Minneapolis, MN 55407Hybrid
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High school diploma or GED required; post-secondary education can substitute for experience.
  • 5-7 years of relevant experience in operations, processing, or customer service.
  • Extensive experience with operations processes, policies, and regulations required.
  • Demonstrated leadership capability with people management experience.
  • Strong communication skills, with the ability to simplify complex issues.

Responsibilities

  • Lead and coach team members to ensure accurate operational execution.
  • Drive implementation of process improvements to enhance efficiency.
  • Oversee documentation and compliance of policies and procedures.
  • Act as a subject matter expert on projects and initiatives.
  • Provide performance management and set departmental goals for team members.
  • Collaborate with business partners to mitigate risk and ensure quality.
  • Flexibility to adjust work hours based on business needs.

Benefits

  • Comprehensive benefits program supporting health and well-being.
  • Includes vacation time and sick leave.
  • 401(k) plan participation.
  • Health, dental, and life insurance coverage.
Full Job Description
Provide leadership to team members accountable for the processing, service, and administration of multiple or complex processes within Operations. Provide coaching, development and support to team to ensure timely and accurate execution of daily functions, while meeting all compliance and regulatory requirements. Drive implementation of process improvements ensuring all processes and procedures are appropriately documented. Lead and/or participate in projects, serving as a subject matter expert as appropriate.

Key Responsibilities
  • Provide leadership and coaching to direct reports, including providing work direction and support to team on process, procedures and escalated issues.  Develop methods to measure and report on department performance, ensuring resources are properly allocated and workload is managed to meet all accuracy, transactional processing, quality metrics and standards, and compliance and regulatory requirements.  
  • Drive and implement process improvements, proactively identifying and resolving business issues to improve efficiencies and increase operational effectiveness.  Provide oversight of policies and procedures, ensuring all procedures are appropriately documented and reviewed to meet compliance and regulatory requirements.  Work with internal and external business partners to effectively identify and minimize risk. 
  • Lead and/or participate as a subject matter expert in projects and business driven initiatives within team and across Operations, as appropriate.
  • Provide effective people leadership through effective coaching, feedback and sound performance management practices.  Act as champion for the team and intervene on matters that create roadblocks to individual or organizational success. Set department initiatives and aligns and sets individual performance goals.
  • Flexibility to occasionally work prior to market open, as dictated by the needs of the business.  


Required Qualifications
  • Education: High school or GED
  • Experience: 5-7 years of relevant experience.
  • *Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for
  • education and experience.
  • Extensive experience working in operations, processing or customer service team.
  • Strong working knowledge of Operations processes, policies, techniques, and applicable regulations. 
  • Proven ability to work effectively with internal and external partners at all levels. 
  • Demonstrated people leadership experience.
  • Strong communication skills, including ability to explain complex issues in an understandable manner.  


Preferred Qualifications
  • Education: Bachelors degree or equivalent (4-years) 

Base Pay Salary

The estimated base salary for this role is $80,000-130,000/year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Business Support & Operations

Line of Business

SERVD Service Delivery

About Ameriprise Financial, Inc

Ameriprise Financial, Inc Careers

Joining Ameriprise Financial, Inc presents an unparalleled opportunity to advance your career with a leader in financial services. Our team of professionals is dedicated to fostering an environment of growth, innovation, and leadership. Work You’ll Do At Ameriprise Financial, Inc, you will be part of a culture that thrives on diversity, professional excellence, and ethical standards. Our employees are empowered to master their roles and contribute to the company’s success through continuous personal and professional development. Transform Your Career Lead your career on a path of continuous growth with Ameriprise Financial, Inc. Our company stands at the forefront of the financial industry, integrating cutting-edge technology and substantial market expertise to deliver exceptional service to our clients. Work with a team of skilled professionals who are committed to a culture of innovation and exceptional leadership. Collaborate on projects that reshape financial planning and improve client outcomes. Ameriprise Financial, Inc Job Opportunities We are actively hiring and have a variety of job opportunities that cater to different skills and career levels. From entry-level positions to leadership roles, Ameriprise Financial, Inc offers a dynamic work environment where your skills will be honed and your achievements recognized. Join our team and contribute to our mission of helping clients achieve their financial goals. Explore positions in areas such as financial advising, customer service, IT, and more. Internship Programs Kickstart your career with an Ameriprise Financial, Inc internship. Our internships provide invaluable workplace experience, networking opportunities, and insights into the financial services industry. Interns at Ameriprise Financial, Inc are crucial team members, working alongside seasoned professionals and contributing to real-world projects. Benefits and Growth Ameriprise Financial, Inc is committed to the growth and development of our employees. We offer competitive benefits, diversity training, and professional development programs that encourage our team to stay ahead in the industry. Our benefits package includes health, dental, and vision insurance, retirement plans, and generous paid time off. Leadership and Development Develop your leadership skills through targeted training and mentorship at Ameriprise Financial, Inc. We believe in nurturing leadership potential and offer various programs designed to help you grow into a visionary leader within the company. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and driven team players. Start your journey with Ameriprise Financial, Inc today and build a career that you can be proud of. SEARCH AMERIPRISE FINANCIAL JOBS Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Ameriprise Financial, Inc.
Learn more about Ameriprise Financial, Inc
Size
12,000 employees
Market Cap
$32.7 billion
Industry
Finance & Insurance
Net Income
$1.5 billion
Founded
1894
5 Year Trend
+2.6%
Revenue
$11.9 billion
NASDAQ
AMP
* Ladders Estimates

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