OverviewThe Manager of Third-Party Interface and Integrations is responsible for overseeing the technical and quality assurance aspects of PharMerica's third-party interfaces and integration initiatives. This role focuses on managing all technical aspects of integrations for eMAR, internal proprietary products linked with pharmacy and document management systems, RxNow, Courier Systems, and additional third-party tools. Additionally, the Manager will oversee the development and implementation of SSRS and BI reporting solutions, as well as support internal team development needs across a range of technologies, including BI, PowerShell, courier integrations, and SQL Scripting processes, and system data conversions. This position is key to ensuring PharMerica's systems, interfaces, and conversions maintain high standards of functionality, compliance, and efficiency.
Responsibilities- Oversees the technical integration and quality assurance processes for all third-party interfaces, including eMAR systems, proprietary products integrated with PharMerica's pharmacy and document management systems, and Cubex
- Ensures seamless interoperability between PharMerica's core systems and third-party products, maintaining high performance, compliance, and user satisfaction
- Manages relationships with third-party vendors, collaborating closely to address any integration needs, troubleshoot issues, and ensure alignment with PharMerica's application standards
- Leads all technical and QA activities associated with third-party integrations, defining standards, best practices, and protocols to ensure integration success and stability
- Works closely with the Development, Product and Implementation, Support, and QA teams to identify and resolve integration challenges, maintaining high-quality standards across all interfaces
- Performs regular reviews of integration performance and functionality, ensuring compliance with internal and regulatory standards
- Oversees the development and maintenance of SSRS and BI reporting solutions, ensuring they meet the needs of internal stakeholders and contribute to informed decision-making
- Collaborates with cross-functional teams to define reporting requirements, design solutions, and manage the reporting lifecycle from concept through deployment
- Maintains a continuous improvement mindset, optimizing existing reports and dashboards to deliver actionable insights
- Manages the development of internal tools and solutions, including PowerShell scripts, courier integrations, and other proprietary applications to support operational efficiency and team workflows
- Collaborates with stakeholders to identify new opportunities for automation, data analysis, and reporting, providing technical leadership to the team in implementing these initiatives
- Leads, mentors, and develops team members, fostering a culture of innovation, collaboration, and skill development in BI, integration management, and other relevant technologies
- Acts as the Interface and Integration Third-Party Applications primary liaison between the Application Management, and App Dev department. and other internal teams, as well as external vendors, ensuring alignment of technical requirements and project timelines
- Communicates regularly with the Senior Director of Application Management, providing updates on integration statuses, challenges, and project progress
- Collaborates with internal and external teams to resolve issues, gather requirements, and support strategic initiatives that require technical integration
- Ensures all third-party integrations and internal applications comply with PharMerica's regulatory and security standards
- Monitors changes in industry standards and regulatory requirements, adjusting integrations and QA protocols as necessary
- Leads continuous improvement initiatives across third-party interfaces, reporting solutions, and internal development efforts to enhance quality, efficiency, and functionality
- Ensures seamless operation and high quality of third-party integrations and internal reporting solutions
- Maintains compliance and adapt integrations to meet evolving industry standards
- Provides regular updates to the Senior Director of Application Management on project progress and technical challenges
- Fosters a collaborative environment within the team, supporting innovation and skill development
- Supervisory Responsibility: Yes
QualificationsEDUCATION/EXPERIENCE• Experience: Minimum of 5 years in application management, technical integrations, or related fields within healthcare, pharmacy, or health tech.
KNOWLEDGE/SKILLS/ABILITIES• Technical Knowledge: Strong understanding of third-party integrations, pharmacy and document management systems, and technologies like SSRS, BI, PowerShell, and data reporting solutions.
• Leadership: Proven ability to lead and develop a team, with strong organizational and project management skills.
• Analytical Skills: Detail-oriented with excellent problem-solving abilities, especially in the context of technical integrations and QA standards.
• Communication: Effective communicator with experience collaborating across departments and working with external vendors.
**To perform this position will require constantly sitting and typing on a keyboard with fingers, and frequently standing and walking. The physical requirements will be th ability to push/pull and lift/carry 1-10 lbs.**
