Job DescriptionThis position helps provide and maintain facilities which give Church members places where they can work, workshop, teach, lean, pray together, make and renew covenants, and receive sacred ordinances. The Operations Manager Senior is responsible for overseeing the maintenance and operations of multiple facilities, ensuring they are prepared and aligned with their intended purposes. This role involves managing a team of technicians, coordinating with various stakeholders, and ensuring compliance with Church standards and regulations. The Operations Manager Senior will also be accountable for key performance indicators (KPIs) related to timeliness, cost, quality, and self performance.
Responsibilities• Manage the work of other employees (may include mixed workforce.)
• In partnership with HR, hire or fire employees and recommend advancements, promotions, or other changes of status within the reporting line.• Manage and oversee all maintenance work for one or more FM groups.
• Directly manage 5-8 technicians, including scheduling, organizing, specifying, and accomplishing work orders.
• Conduct annual performance reviews, manage payroll, approve expenses, and handle HR-related issues such as onboarding, time off requests, and workers' compensation claims.
• Ensure facilities are maintained to the highest standards, consistent with the Church's mission and values.• Own accountability for KPI performance metrics of timeliness, cost, quality, and self-performance.
• Take responsibility for the cost, quality, and timeliness of the Facility Manager group's operations.
• Train and advise Operations Managers and Facilities Managers 1 & 2 on best practices and how to better perform their duties.
• Organize and provide regional training sessions on systems, processes, procedures, and programs.
• Identify and recommend potential vendors, manage vendor relationships, and coordinate their work.
• Build strong relationships with department employees to understand facility needs and identify optimal solutions.
• Maintain 24x7x365 emergency on-call availability, coordinating with the Emergency Call Center to manage emergency work orders.
• Assist FM groups in completing emergency work orders.
• Implement and manage preventive and corrective maintenance programs to ensure timely and efficient resolution of issues.
• Perform property inspection audits on all inspectable work orders completed.
• Ensure all facilities comply with local, state, and federal regulations, including health and safety standards.
• Develop and implement safety programs and emergency response plans.
• Manage team in implementing strategic objectives as provided by leadership.
• Participate in continuous improvement teams, including the improvement of Operations Manager development.
• Act as a champion for implementing changes in processes, procedures, systems, and programs.
• Manage KPIs, annual performance reviews, payroll, expense approvals, fleet items, uniforms, and HR-related issues for technicians.
• Optimize space utilization across the portfolio to support Church activities and programs.
• Attends weekly FM group meetings, encompassing work order review, prioritization, project scheduling, and related discussions.
• Partner with third-party administrators in managing service provider work order completion and performance.
Qualifications- 4-year degree in facilities management, property management, related field, or an equivalent combination of education and experience.
- 8 years of experience in the facilities management industry.
- 4 years in a leadership role leading others.
- Total 14 years combined education and experience.
- Demonstrated leadership and managerial skills.
- FMP (Facility Management Professional) certification is required or must be obtained within 1 year of hire.
- Considerable knowledge in facility and property management, construction procedures, business practices, safety, and fire codes.
- Proven front-line management skills in a multi-discipline work environment and ability to manage difficult situations to achieve a positive and appropriate resolution.
- Ability to communicate professionally with employees, priesthood leaders, contractors, and vendors.
- Proficient in the use of computers and cellphones.
- Understand and be able to use CMMS systems, MS Office applications, department-specific software, web-based programs, internet services, and wireless communications.
- Strong understanding of the systems, processes, procedures, and programs of the Meetinghouse Facilities Department and the ability to communicate and teach others.
- Displays organizational knowledge to ensure inclusion of appropriate departments and individuals in decision-making.
- Shows a commitment to continued learning
