MedStar Southern Maryland Hospital Center

Mgr Clinical Operations

MedStar Southern Maryland Hospital Center • $102K — $196K *
Baltimore, MD 21215In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required; Master's preferred.
  • 1-2 years of managerial experience in home healthcare.
  • 3-4 years field experience with MedStar Home Health.
  • Active RN or Therapy/Allied Health license in MD/VA/DC upon hire.
  • Extensive knowledge of reimbursement and regulatory guidelines.

Responsibilities

  • Ensure field staff compliance with policies and procedures.
  • Achieve departmental goals while adhering to quality and safety standards.
  • Maintain relationships with multidisciplinary teams and participate in quality improvement initiatives.
  • Oversee clinical outcomes and revenue using analytics reports.
  • Engage in direct patient care and collaborate on performance improvement plans.
  • Provide leadership and mentorship to clinical staff, promoting ethical standards.
  • Foster communication with patients, associates, and community resources.

Benefits

  • Support for professional development and advancement opportunities.
  • Involvement in community outreach efforts.
  • Collaboration with multidisciplinary teams to enhance care quality.
  • Flexible work environment that promotes patient-centered care.
  • Comprehensive training and compliance support for staff.
Full Job Description
General Summary of Position
The Clinical Operations Manager is responsible for effectively managing administrative financial and clinical services for a multidisciplinary team of home healthcare professionals. This role involves leading patient-facing clinical associates at MedStar Home Health ensuring their satisfaction and achieving positive patient outcomes. The manager creates a practice environment that exemplifies patient care values and implements a care delivery system focused on putting the patient first. As a recognized professional role model the Clinical Operations Manager fosters an environment that supports MedStar Health's goals mission vision philosophy and values. Facilitates the cost-effective utilization of available resources (human material and financial) and ensures a high level of quality of care that is consistent with established standards of nursing practice for the patient populations served. In this role the Clinical Operations Manager assumes leadership authority and is responsible for managing operational personnel and financial activities in the specified units and departments.
Primary Duties and Responsibilities

  • Ensures the implementation and compliance of field staff with all policies and procedures.
  • Contributes to the achievement of established goals and objectives and adheres to department policies procedures quality standards and safety standards. Completes annual Code of Conduct Compliance and other mandatory training. Complies with governmental and accreditation regulations.
  • Maintains effective working relationships with other departments and participates in multidisciplinary quality and service improvement teams. Participates in meetings and on committees and represents the department and agency in community outreach efforts.
  • Oversees clinical outcomes and revenue for all patients by utilizing analytics reports and dashboards to ensure compliance with operational standards.
  • Manages financial and clinical outcomes for all patients on their clinical team through the use of appropriate reports and ongoing monitoring of agreed to metrics.
  • Provides a skilled review of clinical records in utilization review/focused audits to ensure meeting agency policy/program regulatory requirements and budgetary appropriateness. This includes OASIS accuracy and visit utilization based on patient resource needs.
  • Participates in direct patient care as needed and engages in MHHC Councils for performance improvement and policy development.
  • Provides leadership mentorship and accountability to the clinical team while upholding ethical standards and SPIRIT Values.
  • Oversees patient care services and staff ensuring patient assignments are coordinated efficiently. Assures that patients receive appropriate care and that individualized care plans are regularly updated and implemented.
  • Fosters strong communication with patients associates physicians patients' primary referral facilities and other community resources. Collaborates with all MHHC leaders to improve patient and associate satisfaction.
  • Maintains knowledge of current trends and developments in the fields of nursing and health care through a variety of professional activities including but not limited to reading the appropriate literature attending related seminars and conferences and maintaining membership in professional nursing associations. Demonstrates accountability for own personal development and advancement.
  • Responsible for hiring evaluating and developing associates to align with MedStar's mission and values while supporting retention and engagement efforts. Provides corrective action measures as appropriate. Develops associates based on their strengths and professional advancement needs. Utilizes approaches and strategies that support the optimization of patient care outcomes and sustain the interdisciplinary model of care (IMOC) and its related standards of excellence.
  • Builds trusting and collaborative relationships with members of the interprofessional healthcare team and leaders of other departments. Creates an environment that values opinion sharing utilizes shared decision-making and enhances associates' engagement and retention.
  • Creates and supports a patient-centered care environment that fosters optimal patient experience as demonstrated by outcomes data. Communicates with patients' families and significant others and acts as a resource for associates in dealing with patient/family issues. Investigate and follow through on customer complaints and concerns.
  • Develops standards of performance evaluates performance of associates and conducts performance management planning. Identifies individual development needs and provides appropriate resources to meet needs. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with associates to review programs provide feedback discuss new developments and exchange information.
    • Minimal Qualifications
    Education
    • Bachelor's degree required and
    • Master's degree preferred
    Experience
    • 1-2 years Progressively responsible managerial experience in home healthcare managing multidisciplinary teams of healthcare professionals required and
    • 3-4 years Field experience with Medstar health homecare. required
    Licenses and Certifications
    • RN - Registered Nurse - State Licensure and/or Compact State Licensure in at least 1 of the following jurisdictions: Maryland/VA/District of Columbia. Upon Hire required or
    • Valid Therapy/Allied Heath license in at least 1 of the following jurisdictions: Maryland/VA/District of Columbia. Upon Hire required or
    • RN License or Therapy/Allied Health license must be obtained within one year of employment in the outstanding jurisdictions. within 1 Year required
    Knowledge Skills and Abilities
    • Extensive working knowledge of reimbursement and regulatory guidelines.
    • Demonstrated leadership skills including the ability to apply sound principles of management and supervision.
    • Excellent interpersonal skills including verbal and written communication.
    • Basic computer skills preferred.

    This position has a hiring range of

    USD $102,606.00 - USD $196,996.00 /Yr.

    About MedStar Southern Maryland Hospital Center

    MedStar Southern Maryland Hospital Center is a medical facility located in Clinton, Maryland. It is a 192-bed acute care hospital that provides a range of services including emergency care, cardiology, cancer care, orthopedics, and women's health. The hospital is part of the MedStar Health system, which is the largest healthcare provider in Maryland and the Washington, D.C. region. MedStar Southern Maryland Hospital Center is committed to providing high-quality, compassionate care to its patients and improving the health of the communities it serves.
    Learn more about MedStar Southern Maryland Hospital Center
    Size
    1,200 employees
    Industry
    Healthcare
    * Ladders Estimates

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