The Hershey Company

Mgr Carrier Services

The Hershey Company$90K — $110K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of relevant experience in logistics or carrier management
  • Bachelor's degree preferred in a related field
  • Strong knowledge of logistics accessorials and carrier claims
  • Proficient in data analytics and performance measurement
  • Excellent project management and organizational skills

Responsibilities

  • Lead service delivery for Carrier Services with third-party logistics partners
  • Oversee processing and payment of carrier claims and customer returns
  • Ensure compliance with third-party service level agreements (SLAs)
  • Drive continuous improvement initiatives using global templates
  • Serve as the primary point of contact for carrier service issues
  • Monitor financial accuracy in logistics deductions and invoicing
  • Align carrier service operations with organizational performance goals

Benefits

  • Collaborative work environment with a focus on innovative solutions
  • Opportunities for professional development and continuous improvement
  • Performance management focus to enhance team’s capabilities
  • Integration with cross-functional teams including HR, IT, and business
  • Exposure to advanced technology platforms and global operations
Full Job Description
Job Overview

Career Level: L50

The Manager, Carrier Services plays a critical leadership role in overseeing the end-to-end service delivery for Carrier Services, working closely with third-party logistics partners to ensure seamless operational execution. This role is responsible for managing logistics accessorials, carrier claims, and customer returns/transfers, ensuring accurate and timely financial transactions. The Manager acts as the enterprise point of contact for all carrier services and drives process improvements by leveraging global templates and innovative solutions. Success in this role requires strong collaboration, performance management, and a focus on continuous improvement.

Accountabilities

  • Lead service delivery for Carrier Services, coordinating with third-party partners to manage logistics accessorials, customer payment deductions, and carrier claims.
  • Oversee the processing and payment of logistics carrier claims, as well as customer product returns, transfers, and related invoicing (credits/debits).
  • Ensure third-party service level agreements (SLAs) and joint metrics are consistently met or exceeded, resolving escalated operational issues.
  • Drive continuous improvement by implementing enterprise global process templates and adopting innovative practices in collaboration with third-party providers.
  • Serve as the primary enterprise point of contact for all carrier service-related matters provided by third-party partners.
  • Scope includes overseeing financial accuracy in deductions, claims, credits, and debits associated with carrier services.
  • Responsible for driving alignment and integration of carrier service operations with broader organizational goals and performance metrics.
  • Strong project management and organizational skills for overseeing complex, multi-functional logistics initiatives.
  • Expertise in performance measurement, dashboard design, and data analytics for continuous process improvement.
  • Advanced understanding of technology platforms, automation, and AI in a global business environment.
  • Ability to collaborate effectively across HR, IT, and business functions to drive capability building.
  • Excellent communication and stakeholder management skills in diverse, cross-cultural settings.


Minimum Education & Requirements

  • Experience: 5-7 years of relevant experience
  • Education: Bachelor's degree preferred


About The Hershey Company

The Hershey Company Careers

Join the sweetest team on earth at The Hershey Company, a global leader in chocolate and sugar confections. With a rich heritage of innovation and leadership, The Hershey Company offers unparalleled job opportunities in an environment that champions diversity, creativity, and growth. Work You’ll Do Embark on a fulfilling career journey with The Hershey Company, where you can contribute to a range of exciting projects that help shape the future of the confectionery industry. At Hershey, you will work alongside a diverse team of professionals who are passionate about delivering joy through their products and innovations. Transform your professional life by engaging in roles that leverage your unique skills and aspirations. Whether in marketing, research and development, production, or sales, each position at Hershey is designed to foster leadership and professional growth. Lead with Innovation At The Hershey Company, innovation is at the core of everything we do. From creating delightful new treats to enhancing our sustainable practices, our team is constantly pushing the boundaries of what's possible in the confectionery space. Join a company where your ideas and leadership can make a tangible impact on our products and processes, driving growth and excellence in the industry. Explore Career Opportunities The Hershey Company is committed to nurturing talent and providing its employees with the tools they need for success. Explore a variety of job opportunities and internships that can help you build a rewarding career. Our positions are designed to challenge your skills and help you grow as a professional. Be Part of Our Culture Experience a company culture that values teamwork, integrity, and respect. At Hershey, we believe in creating an inclusive environment where every employee can thrive. Our commitment to diversity and inclusion is evident in our everyday operations and the positive atmosphere our team members enjoy. Benefits and Growth Invest in your future with The Hershey Company’s comprehensive benefits package, designed to support your health, well-being, and financial security. Embrace opportunities for career advancement through professional development programs and continuous learning initiatives. Networking and Professional Development Enhance your career prospects through Hershey’s robust networking opportunities. Connect with industry leaders, participate in global conferences, and engage in diversity training programs that prepare you for leadership roles within the company. Join Our Team Search for open positions that match your skills and interests on The Hershey Company’s careers page. We are looking for passionate, innovative, and driven individuals to join our team and help us continue our legacy of success and leadership in the confectionery industry. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work at The Hershey Company. Subscribe to our careers blog and personalize your job alerts to find out about the exciting and rewarding opportunities that await you at Hershey. Explore, innovate, and grow with The Hershey Company. Discover how your career can flourish in an environment dedicated to nurturing talent and celebrating success. Join us and be part of a team that’s making a difference in the sweetest way possible!
Learn more about The Hershey Company
Size
16,620 employees
Market Cap
$48.1 billion
Industry
Net Income
$1.2 billion
Founded
1894
5 Year Trend
+3.8%
Revenue
$8.1 billion
NASDAQ

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