POSITION SUMMARY:
Oversees the JEA residential and commercial customer billing experience. Provides leadership for the generation, printing, quality control and delivery of JEA customer bills and invoices. Manages the development and issuance of RFPs and manages vendor relationships. Manages the utility rates testing and validation processes.
DUTIES & RESPONSIBILITIES:
• Responsible to manage the accuracy and timeliness of customer billing including credits and adjustments, exception conditions, and other billing issues. Assures continuous process improvement.
• Coordinates with other business units and process owners to ensure quality and accuracy of customer billing.
• Identify trends in billing exceptions through daily review of various reports, identifies processing errors, recommends remedies and follows through to ensure correction.
• Remains abreast of billing trends within and outside of the utilities industry and champions the development, implementation and adoption of billing products and services.
• Responsible for the printing and mailing of utility bills and letters in accordance with established schedules.
• Monitors vendor contracts to ensure delivery of services in accordance with the contract specifications and billing rendered.
• Assist in development of RFP, evaluating responses and will make recommendations to award contracts.
• Develops and manages a departmental financial plan. Maintains expenses within corporate budgetary targets.
• Administers collective bargaining agreements, identifies and reports implementation successes and deficiencies as they relate to process.
• Improves the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Plans, organizes, trains, coaches, manages and evaluates the performance of assigned staff, establishing performance requirements and personal development targets aligned with the JEA Scorecard and Strategic Initiatives, monitoring performance, and providing direction for performance improvement and development.
• Provides leadership and example in meeting JEA's safety and wellness goals.
Qualifications
JOB REQUIREMENTS:
Education: Bachelor's degree in Accounting, Business Administration or related field required. Advanced degree preferred.
AND
Experience: Five (5) years successful operations management experience. Demonstrated leadership experience with large volume billing activities and outsourced services preferred. Experience in the utility industry preferred.
OR
An equivalent combination of education, experience and/or training.
License/Certifications/Registrations:
A valid driver's license in required prior to employment and must be maintained during employment in this class.
The minimum salary for this position is $94,500 annually. Compensation will be determined based on education, licenses, certifications, skills, experience, and alignment with salaries for similar roles within the organization.
PHYSICAL REQUIREMENTS:
Sitting
Up to 8 hours per day
Lifting
Up to 2 hours per day
Walking
Up to 5 hours per day
Up to 50 max. pounds **
Standing
Up to 3 hours per day
Pushing
Will not generally apply
Bending
Up to 3 hours per day
Up to 50 max. pounds **
Squatting
Up to 2 hours per day
Pulling
Will not generally apply
Stooping
Up to 2 hours per day
Up to 50 max. pounds **
Reaching
Up to 2 hours per day
Climbing
Up to 1 hour per day
Balancing
Up to 1 hour per day
Stairs
Up to 1 hour per day
Twisting
Up to 1 hour per day
Ladder
Will not generally apply
Crawling
Will not generally apply
Equipment
Will not generally apply
Kneeling
Will not generally apply
Outdoors
Will not generally apply
Typing
Up to 5 hours per day
Data Entry
Up to 5 hours per day
Unusual hearing or vision demands:
None
Other physical demands or notes:
**JEA employees should not attempt to lift, pull or push a load in excess of 50lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.
