Description:We are seeking a talented individual to join our Mercer Wise team at Mercer. This role will be based in Boston, or wherever a Mercer office is located in the U.S. This is a hybrid role that has a requirement of working at least three days a week in the office.
The team is comprised of operations, implementation and compliance personnel, where Mercer is the fully delegated fiduciary for clients' corporate 401(k) plans. The team ranges in tenure on the team of 3-8 years and industry experience of 5-25 years. You will report to the Director of Operations & Implementation and be responsible for day-to-day contact with clients in your select book of business.
We will count on you to:- Manage daily client inquires including ensuring payrolls are processed and funded timely
- Provide operational support and efficiencies to client implementations and client service as needed, including adhering to procedures
- Review opportunities to improve and make more efficient procedures as possible
- Research and resolve inquires and issues within the designated Mercer standards
- Assist clients reviewing communications and legal notices
- Work with the clients in the administration of the plans annual testing and reporting, including the form 5500
- Some MS Office products will be used on a regular basis, including Excel, Word and Power Point
What you need to have: - A minimum of two years of experience in 401(k) administration and a bachelor's degree in business, accounting or finance OR
- A minimum of five years of experience in 401(k) administration in operations or call center
- Good communication skills
- Proficiency in Microsoft Office, especially Microsoft Excel
What makes you stand out?- Previous experience with 401(k) record keeping of at least five years
- Familiarity with Defined Contribution Plans, including annual testing and reporting
- Strong organizational skills, clear and effective communication, both written and oral; ability to multi-task
- QKA Designation
Why join our team:- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
This role will be based in Boston, or wherever a Mercer office is located in the U.S. This is a hybrid role that has a requirement of working at least three days a week in the office.
The applicable base salary range for this role is $54,000 to $108,000.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
