Member Billing Supervisor (Full Time)
Location: Palmer

Position - Status

Member Billing Supervisor - RFT

Who can apply?

MEA Employees & The General Public

Posting Date

September 8, 2026

Closing Date

Open Until Filled

Department

Member Relation

Grade/Annual

Grade 10 - $94,577 Min DOE

Union Representation

N/A

Hours of Work

8AM-5PM

Work Location

Palmer, AK

PURPOSE

This position is responsible for directing and supervising all activities and personnel related to billing and coordinates with all departments and sections of the Association to provide the highest possible level of service to the Associations members.

ESSENTIAL FUNCTIONS OF THE POSITION

1. Provides leadership and directs the daily activities and the personnel assigned to the Associations Member Billing Department. Makes recommendations related to hiring, promotion, termination, etc., in accordance with Association policies.

2. Ensure adherence to all applicable federal and state regulations governing utility billing and payment practices, including compliance with NACHA operating rules for ACH transactions, PCI-DSS standards for credit card payments. Maintain current knowledge of regulatory requirements and industry standards related to lectronic payments, billing accuracy, late fees, member notifications, and refund procedures. Responsible for all assigned personnel, including meeting with each team member on a quarterly basis for coaching, coordinating training, establishing goals and objectives with appropriate criteria and monitoring performance progress. Works with employees to help resolve a wide variety of employee issues.

3. Responsible for the training of all Member Billing Representatives I, II and IIIs.

4. Interfaces with all other Association departments to ensure smooth delivery of all Association services.

5. Oversee the proper handling of all billing processes, account adjustments, account refunds, memberships and deposits, member inquiries and the accuracy and maintenance of member records.

6. Supervises and approves the processes and maintenance of all electronic payment systems.

7. Oversee the process for requests of early retirement of capital credits to estates. Ensures the accuracy of member's capital credit holding accounts.

8. Participates in the annual capital credit allocation and general retirement processes; coordinates appropriate follow-up relating to member files, balancing and maintenance.

9. Handles unusual paperwork and process issues. Reviews and fixes billing and metering problems and helps members with related credit concerns. Oversee the resolution of member concerns and misunderstandings; ensuring accurate information is provided to members.

10. Prepares and supervises the maintenance of all billing schedules and calendars.

11. Assists with the electronic meter reading system and troubleshooting as necessary.

12. Assists the Senior Member Relations Manager with budgeting, planning, monthly board reports, Annual Meeting and other special projects.

13. Assists the financial auditors with the yearly audit.

14. This position serves as backup for other supervisory positions in Member Relations as needed.

15. Promotes a safety culture in which safety is a value. This culture is based on joint and individual engagement, ownership, and accountability regarding job safety and responsibility to perform work safely and adhere to safe work practices.

16. Performs the essential functions of the position in a safe and efficient manner.

The above items are not intended to be all inclusive of the essential functions or requirements of this type of work as they are subject to change based on operating necessity. The employee will also perform other related business duties as assigned.

ESSENTIAL POSITION REQUIREMENTS

Qualified candidates are required to have:

- A t least two (2) years of college directly related to business administration.

- Three (3) years progressively responsible utility or business-related applications experience. Additional education may be considered in lieu of a portion of the experience requirements.

- A valid drivers license and a driving record, which is acceptable by the Associations Driving Policy and insurable by the Association and the Associations insurance carrier at standard group rates.

Preference will be given to candidates with:

- Three (3) years of Supervisory Experience.

- Bachelors degree.

KNOWLEDGE, SKILLS AND ABILITIES

Support a culture of safety excellence through active involvement in safety improvement and promote a sense of shared responsibility for safety.

Knowledge of excellent personal computing skills, including high degree of proficiency with Word and Excel.

Ability to deal effectively with and skillfully supervise employees as assigned, direct and train others to receive and encourage productive cooperation.

Knowledge of applicable state and federal laws pertaining to billing and payment practices.

Skill in thinking clearly; identify and solve problems in a thorough and logical manner.

Skilled in math to include basic statistics and percentages, addition, subtraction, multiplication, and division.

Skilled in effective and professional verbal and written communication.

Skilled in collaborative leadership and organizational skills.

Skilled in relationship building.

Skilled in the operation of all office machines.

Skilled in strong motivational and persuasion skills.

Ability to maintain complete confidentiality of confidential information.

Ability to effectively lead and direct the activities of special projects.

Ability to develop and learn new procedures and methods, as well as effectively put them into practice and be innovative, creative, and agile in developing solutions to assignments.

Ability to create spreadsheets in software such as Excel and create letters and reports in software such as Word.

Ability to exhibit strong commitment to safety performance including active safety leadership and advocacy.

Ability to make well-reasoned decisions.

Ability to deal effectively with a wide variety of people and difficult situations.

Ability to work well both independently and in a team setting.

Ability to facilitate cooperation between work groups and work functionally across all levels of the organization.

Ability to self-motivate improvement based on successes and failures.

Ability to effectively delegate and collaborate with others to accomplish assignments.

Ability to innovate, create agile solutions to assignments.

Ability to lead the corrective action and continuous improvement processes within area of responsibility.

Ability to drive problem-solving, decision-making and accountability within team.

Ability to embrace and embody the Associations Core Values through decisions, actions, attitude, and behavior to directly contribute to the success of the organization.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position; this list is not inclusive of all the physical demands that may be required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demand activity percentages:

- Major occurs 60% or more of work time.

- Moderate occurs between 20-60% of work time.

- Minor occurs less than 20% of work time.

Physical demand requirements:

- Ability to understand, read, and carry out written instructions.

- Ability to understand, read, and verify documents electronically, verbally, or hard copy.

- Major amount of sitting, touching, feeling, and handling items, hand-eye coordination, communicating, hearing and seeing near and far, and working indoors.

- Moderate amount of standing, climbing stairs, and foot/hand-eye coordination.

- Minor amount of walking, lifting/carrying/pushing up to 15 lbs., balancing, kneeling, crouching, turning/twisting and bending at the waist.

ENVIRONMENTAL CONDITIONS

The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position primarily works in an office setting.

EMPLOYMENT STATUS

This position is classified as an exempt, non-represented position; and therefore, is not eligible for overtime compensation. All Association employees are expected to work widely varying amounts of time outside the normal shifts to assist in power restoration or other needs of the Association.

Benefits Include:

• 401(k) matching 2%
• Medical, Dental, Vision insurance - $120/month for entire family
• Life insurance 100% paid by MEA
• Long Term Disability 100% paid by MEA
• Employee assistance program
• Paid time off starts at 3.385 hrs/wk
• 11.5 paid holidays per year.
• Retirement Defined Benefit plan/Pension