POSITION SUMMARY

• Support the Area Operations Manager and Product leaders in the Mekong Area (Vietnam, Thailand, Cambodia, Myanmar) to set the strategic direction for Cross-border Transportation product.

• Structure, staff and manage the Area/Country Cross-border Operations team to run the business efficiently in accordance with defined product commitments.

• Foster an engaged organization by continuously developing skills and accelerating talent growth through targeted coaching.

• Lead Transport Operations teams in adopting digital-focused practices for Maersk’s transformation journey internally and with Customers.

KEY RESPONSIBILITIES

1/ Drive Cross-border functional outcomes

• Execute cross-border solutions in a reliable, predictable and efficient manner

• Set and lead teams through clearly defined annual targets rooted in objectives balancing quality, cost and consistency.

• Monitor service quality of Cross-border across customers and modes (e.g. Truck, Rail, Barge) and act on non-compliance to defined product or customer standards.

• Work with internal stakeholders to fine-tune all facets of running Transport Delivery: Safety (HSSE), Control (Finance), Cost (Procurement), Product Standardization (Product / Sales), Process Efficiency (CI) etc.

• Oversee all operations related to business controls and ensure that evidence is timely submitted

• Actively monitor cross-border metrics and drive the team towards achieving excellence

2/ Develop and sustain a capable Cross-border team

• Build teams – directly or through team managers – with a strong orientation towards delivering superior Inland customer quality as per the Inland product outcomes committed in OIPC

• Identify / attract and retain talent and equip them with an ambitious learning plan; offering constant opportunities to practice innovation and change leadership.

• Ensure Inland Delivery team(s) are trained and practice in accordance with global standards for managing inland orders, safety and local legal regulations.

• Map local risks (structural, seasonal etc.) to develop and maintain business continuity plans.

3/ Drive Cost to Serve focus

• Work consistently to reduce cost to serve to remain competitive on both quality and cost in changing market conditions.

• Manage Cross-border capacity according to demand; plan for an optimal mix of local Delivery team, GSC and 3rd party operations.

• Actively monitor and manage the volume trajectory of customer base; work with CX and Sales to reduce churn and expedite new and additional business conversion

• Constantly feed timely market and customer information back to Product and Sales.

KEY REQUIREMENTS

• At least 10 years’ professional experience in a similar role(s) in the logistics and services industry.

• Excellent knowledge and practical experience of Cross-border Transportation between Vietnam and neighbouring countries.

• Language proficiency: Professional English level.

• Chinese proficiency is a big plus.

• Strong leadership with a proven ability to build and nurture high-performing, cohesive teams, fostering a culture of collaboration, empowerment, and shared accountability.

• Comprehensive knowledge of transport operations and product portfolios, enabling strategic alignment with company objectives.

• Exceptional customer-centric mindset, with a steadfast commitment to delivering superior service and fostering long-term client relationships.

• Astute stakeholder management capabilities, adept at navigating complex relationships and securing cross-functional alignment.

• Strong commercial acumen and cost-awareness, consistently demonstrating prudent resource allocation and financial stewardship.

• Relentless results orientation, with a distinguished track record of surpassing performance targets and driving sustainable growth.

• Ability to travel across the Mekong countries.