This position is incentive eligible.
Salary Estimate: $102336.00 - $173992.00 / year
Learn more about the benefits offered for this job.
The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.
Job Summary and QualificationsIn collaboration with the Sr. Director of Operations, the Director of Operations is responsible for supporting all aspects of the medical transport operations, including the implementation of new programs, processes, and functions within the department. The Director of Operations will provide input in informing and supporting the Medical Transport strategy across the Enterprise by collaborating with Corporate, Regional, Division and Field leaders to drive strategic alignment that results in enhanced outcomes for our patients.
What you will do in this role:
- Works in collaboration with Sr. Director of Operations in leading day-to-day operations, which may include strategic partnerships/affiliations, vendor management and Enterprise contracting.
- Through collaboration with internal and external stakeholders, designs processes, systems, procedures, and operational changes to increase efficiency, effectiveness, and customer/patient satisfaction. Ultimately responsible for identifying best practices and opportunities to scale, creating standard operating procedures and key performance indicators, as well as methods to track such.
- Supports team development, including working with Medical Transportation Education and Infrastructure colleagues to develop training. This development should include building and maintaining a culture of accountability for providing excellent service to all customers, including patients, employees and leadership.
- Analyzes all aspects of department processes for potential improvement opportunities and relays these to Sr. Director of Operations.
- Identifies and develops recommendations for capacity management and patient throughput as it pertains to the intake of transfers or other patient movement into our hospitals.
- Works with internal and external stakeholders to identify any issues or barriers to optimal patient care and growth, and makes recommendations and/or creates standards to drive desired change.
- Coordinates with Sr. Director of Operations in establishing realistic but challenging expectations as well as measurable objectives and goals by designing and managing the structure and processes necessary for efficient operations, achievement of clinical performance and projected growth.
- Supports the development and implementation of expense management processes and strategies, in alignment with objectives and budgets set by CFOs and Department / Enterprise leadership.
- Collaborates with division emergency preparedness and supports the PLC and Medical Transport team objectives, including routine in-person support in the Enterprise EOC.
- Drives adherence to all applicable regulatory bodies and organizational legal and compliance requirements, including program-specific accreditation standards or requirements and respective state EMS agencies, DEA, and all HCA Healthcare, Inc legal and compliance standards.
- Develops and recommends technological enhancements and/or replacements to support medical transportation operations.
- Assists with the development of local strategic plans and new programs/services.
- Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement".
What qualifications you will need:
- Bachelor's degree required
- 5+ years of experience in progressive management experience in healthcare, operations, and/or medical transportation leadership required
- Must have held leadership positions (reflecting increasing levels of responsibility) in roles where building and leveraging key relationships was a responsibility as well as driving a strategic initiative.
- Or equivalent combination of education and/or experience
- EMT-P or RN Licensure; must maintain licensure(s) throughout employment preferred
- Ability to work well under pressure on concurrent, multidisciplinary projects.
- Solid level of strategic acumen, with strong analytical skills and ability to solve problems in a timely basis.
- Demonstrated competency in business finance, which may include budgeting and projections.
- Ability to establish credibility and be decisive.
- Proven ability to manage, train and develop a team.
Benefits HCA HealthONE AirLife Critical Care Denver, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
