OverviewPosition: Patient Service Specialist
Location: 420 E 3rd St Suite 701, Los Angeles, CA 90013
Type of Employment: Full-time
Schedule: Weekdays, Clinic Hours
Compensation: $24.00 - $54.00/hour
When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Qualifications
Minimum:
- High School Diploma or GED
- 1 Year of Medical Office Experience
- Insurance Verification Experience
Preferred:
- Bilingual (English/Spanish Speaking)
- 1 Year of Front Desk Experience
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement
