ULTA Salon, Cosmetics & Fragrance, Inc

Media Operations Manager

ULTA Salon, Cosmetics & Fragrance, Inc • $90K — $120K *
Bolingbrook, IL 60440In-Person
Media
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6+ years of experience in media operations or marketing operations
  • Proven ability to enhance operational processes in dynamic settings
  • Experience managing media budgets and collaborating with finance teams
  • Preferred agency experience for effective vendor management
  • Strong project management skills and proficiency with tools like Monday.com
  • Excellent communication skills for stakeholder interaction
  • Analytical mindset with the ability to derive actionable insights from data

Responsibilities

  • Build and manage campaign planning processes for paid media
  • Document and improve operational workflows from planning to reporting
  • Establish a campaign calendar aligning media with marketing cycles
  • Identify operational challenges and create scalable solutions
  • Interface with internal project management and external agencies
  • Oversee media vendor timelines and deliverables as a liaison
  • Partner with teams to maintain operational reporting and performance metrics

Benefits

  • Paid time off
  • Health, dental, vision, life, and disability insurance options
  • Eligibility for additional compensation through the company's bonus plan
  • Support for professional development and career advancement
  • Hybrid work arrangement options
Full Job Description
THE IMPACT YOU CAN HAVE:

The Media Operations Manager is the operational backbone of our paid media function. This role owns the systems, processes, tools, and workflows that enable the media team to execute efficiently and at scale - ensuring that campaigns move from planning to activation to measurement with speed and precision.

This position will oversee the performance of external agencies and technology vendors by ensuring that SLAs are met, relevant policies and guidelines are upheld, and partners can deliver excellence and innovation

This is a highly cross-functional role, sitting at the intersection of Marketing, Finance, and external agency and vendor partners. The right candidate is a process builder and systems thinker who thrives on bringing order to complexity.

YOU'LL ACCOMPLISH THIS BY:

Process & Workflow Management:
  • Build and oversee campaign planning process and standardized back-out timing for Ulta-Funded marketing across Paid Media Strategy including Paid Media, Affiliate, and Search.
  • Design, document, and scale operational frameworks - continuously improve end-to-end media operations workflows - from briefing and trafficking to QA, reporting, and oversee billing operations
  • Establish and maintain a campaign calendar and intake process to align media execution with integrated marketing planning cycles
  • Identify bottlenecks and operational gaps; build scalable solutions that reduce manual effort and improve turnaround time
  • Partner with IM Operations & larger Marketing Operations to ensure Paid Media Strategy timing is aligned to larger Integrated Marketing planning lifecycle.
  • Partner with Retail Media Network (UB Media) campaign planning processes and how RMN timing connects with the Marketing enterprise
  • Oversees Paid Media process for Creative Deliverables - ensuring Paid Media planning cycle aligns with Asset Planning and Production Cycles
  • Hosts weekly status and planning meetings with Paid Media Team to align key milestones and action across the Media team
  • Interfaces daily/weekly with Project Management agency team

Tools & Technology:
  • Evaluate, implement, and manage integrations between media tools and broader marketing systems (i.e. Media Tools, Monday.com)
  • Manage MediaTools change management internally and with finance

Vendor & Agency Coordination
  • Serve as the primary operational liaison with media agencies and vendors - overseeing timelines, deliverables, and accountability
  • Establish agency SLAs & ensure SLAs and reporting requirements are met; escalate issues when needed
  • Own onboarding and offboarding of agency and vendor relationships, including access management and contract tracking

Standardization and Governance
  • Partner with agency project management leaders to build and maintain operational reporting that surfaces performance, pacing, and process health for internal stakeholders
  • Partner with cross-functional partners (Strategic Analytics, Integrated Marketing) on templates including Media Plan templates, Mid-Flight and Post-Campaign Reporting Templates, Hindsight, etc.
  • Oversee calendar and expectations for key ET deliverables including Sales Lock, GTM, Quarterly Performance Review (ensuring teams know schedule and expectations)
  • Create standardization across internal & external agency parties including documentation, naming conventions, etc.

Billing Operations:
  • Partners with FP&A partners to align on Purchase Order strategy and set-up; overseas set-up end-to-end in partnership with Procurement (Ulta) and Agency Partner.
  • Submits Purchase orders (annual or quarterly) on behalf of Paid Media Business leads
  • Provides framework for invoice approvals for Paid Media Business leads (does not physically own/approve invoices)
  • Business POC for any troubleshooting to partner with Ulta FP&A and agency teams on unpaid invoices, PO re-adjustments, etc.

THE ESSENTIALS FOR SUCCESS:
  • 6+ years of experience in media operations, marketing operations, or a related field
  • Demonstrated track record of building or improving operational processes in a fast-moving environment
  • Experience managing media budgets and working cross-functionally with finance
  • Agency experience preferred
  • Strong project management skills:proficiencyin project management tools (e.g., Monday.com) and best practices.Ability to manage multiple projects simultaneously in a fast-paced environment.
  • Strong communication: ability to clearly articulate project goals, updates, and challenges to stakeholders.
  • Problem-solvingmindset: ability toanticipateroadblocks and provide proactive solutions.
  • Solidanalytical skills:ability to interpret data andprovideactionable insights.
  • Ability to work both independently and as part of a collaborative team.Strongproficiencywith Microsoft Office Excel and PowerPoint.
#LI-CO1
#hybrid

The pay range for this position is $90,800.00 - $120,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

About ULTA Salon, Cosmetics & Fragrance, Inc

ULTA Beauty is the beauty retailer in the United States and the premier beauty destination for cosmetics, fragrance, skin, hair care products and salon services. Since opening its first store 25 years ago, ULTA Beauty has grown to become the top national retailer providing All Things Beauty, All in One Place™. The Company offers more than 20,000 products from over 500 well-established and emerging beauty brands across all categories and price points, including ULTA Beauty's own private label. ULTA Beauty also offers a full-service salon in every store featuring hair, skin and brow services. ULTA Beauty is recognized for its commitment to personalized service, fun and inviting stores and its industry-leading Ultamate Rewards loyalty program.

ULTA Salon, Cosmetics & Fragrance, Inc. Careers

Join the vibrant team at ULTA Salon, Cosmetics & Fragrance, Inc., a leader in the beauty industry, where innovation meets diversity and professional growth. As a company renowned for its inclusive culture and commitment to employee development, there has never been a better time to explore job opportunities with us. Work You’ll Do At ULTA, we empower our team to bring beauty to life, providing unparalleled opportunities for career advancement and professional enrichment. Whether you are looking for a position in our retail stores, at our corporate headquarters, or within our distribution network, ULTA offers a dynamic work environment where your skills will be honed and your achievements recognized. Join our team and contribute to an industry-leading company known for its commitment to innovation, leadership, and diversity. ULTA is not just about beauty products; it's about elevating the beauty in everyone. Our team’s diversity is our strength, and we continuously strive to foster an inclusive environment through comprehensive diversity training programs. Internship and Employment Opportunities Start your career journey with an internship at ULTA, where you can gain hands-on experience in a thriving retail environment. Our internships provide a robust foundation in the beauty industry, offering insights into various aspects of business operations, from marketing to supply chain management. For those seeking full-time roles, ULTA is hiring across a range of departments. We look for passionate, creative, and solution-driven team players. Explore open positions that match your skills and interests on our Careers page. Benefits and Culture At ULTA, we believe in rewarding our employees for their hard work and commitment. Our benefits package is designed to support the well-being and financial security of our team members and their families. Benefits include health coverage, retirement plans, employee discounts, and more. Our company culture champions personal and professional growth, encouraging every team member to reach their full potential. Through leadership training and continuous learning opportunities, we prepare our employees to lead and innovate in the beauty industry. Networking and Professional Development Stay connected and advance your career through ULTA’s networking events, where you can meet industry leaders and like-minded professionals. Enhance your resume and interview skills through our career development workshops and receive personalized advice from our experienced hiring managers. Future-Proof Your Career With ULTA, the trajectory of your career is boundless. Embrace the opportunity to grow with a company that is as committed to your professional journey as it is to leadership in the beauty industry. Explore Discover how ULTA is transforming the beauty landscape and leading the way in retail innovation. Read more about our latest projects and the impact they have on our customers and industry. Join Our Team Search for job opportunities that align with your career aspirations. We are excited to see how your vision and expertise can contribute to our ongoing success. Stay Up to Date Keep ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at ULTA Salon, Cosmetics & Fragrance, Inc. Join us and be part of a company where innovation, leadership, and beauty move forward together.
Learn more about ULTA Salon, Cosmetics & Fragrance, Inc
Size
16,500 employees
Market Cap
$23.6 billion
Industry
Retail & Consumer Goods
Net Income
$175.8 million
Founded
1990
5 Year Trend
+12.2%
Revenue
$6.1 billion
NASDAQ
ULTA
* Ladders Estimates

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