Overview:

• Performs complex customer support activities on gas compression and rotating equipment inside customer plants and in the field under general supervision. Acts as a subject matter expert for equipment in assigned area. Mentors and trains other technicians on technical aspects and soft skills

Requirements:

• Demonstrates expert diagnostic, highly efficient troubleshooting, investigation, maintenance and repair skills on multiple OEM compression/rotating equipment and drivers
• Coordinates, prioritizes and resolves issues encountered by service technicians in the plant & field
• Responsible for leading a team performing Daily Maintenance (DM), Major Maintenance (MM), Overhaul & Preventive Maintenance (PM) to established standards with no assistance
• Responsible for coordinating and communicating the coverage, call handling, response time and protocols of service technicians
• Through team management, aims to minimize downtime and maximize the first time fix rate of equipment
• Responsible for providing technical support to customers and sales team in a given discipline(s) including: systems installations, repairs, preventative maintenance and pro-active follow-up on an intermittent basis
• Communicates all technical issues to customer and field service manager in a timely fashion
• Records all findings and measurements on appropriate documentation that are electronically filed and submitted to customer
• Demonstrates proficiency in order to perform quality, efficient work with minimal call backs
• Model established health, safety and environmental procedures
• Demonstrates excellent customer service skills and effectively communicates to customer and Field Service Manager
• Read, write and speak English (work orders, manuals, drawings, etc.)
• Proficient computer skills, including Internet Explorer, Outlook and MS Office
• Completes and submits company required documentation including detailed reports in an accurate and timely fashion on a regular basis

Knowledge:

• In Depth knowledge of gas compression/rotating/drivers operational systems
• Knowledge of mechanical failure analysis and investigation
• Fully understands customers facilities / equipment and performance
• Fully understands all processes and systems used in the region and performance regardless of types, makes or models
• Knowledge of company & customer maintenance standards checklist and ability to accurately and completely follow as well as suggest modifications as required
• Basics of Continuous Improvement concepts
• Knowledge of or training in relevant HSE procedures and regulations

Minimum Education and Certification:

• High school diploma or equivalent required, college degree preferred
• Valid driver's license and a good driving record

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including ;business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

This position may be located in:Americas : United States : Texas : Denver City

Sub Division : Cook - MFS, Inc - E0351

Job Requisition ID : 66455

Job Function :