American Airlines

MD, CLT Hub Control Center

American Airlines • $125K — $150K *
Charlotte, NC 28269In-Person
Transportation
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Aviation, or a related technical field or equivalent experience
  • 10 years of experience managing large teams in airport operations, integrated operations control, or cargo, especially with unionized workgroups
  • Extensive knowledge of the airline industry, technical operations, and American Airlines' strategies and regulations
  • FAA Aircraft Dispatcher Certificate preferred
  • Proficient in managing both operational challenges and team dynamics in a high-pressure environment

Responsibilities

  • Lead and manage a complex team comprising various operational roles
  • Direct safe aircraft and ground equipment movement at the hub
  • Partner with operational planning teams to develop flight schedules
  • Collaborate with multiple departments, including FAA, for compliant operations
  • Monitor disruptions like weather, mechanical issues, or security problems
  • Establish and implement strategies for managing irregular operations
  • Drive continuous improvement initiatives aligning cost reduction with customer service

Benefits

  • Travel perks for employees and their families to over 365 destinations
  • Immediate access to health, dental, and vision benefits upon hiring
  • Wellness programs providing tools for personal well-being
  • 401(k) program with employer contributions available after one year
  • Additional benefits include pet insurance and discounts on travel-related expenses
Full Job Description
8/14/26

Location: Charlotte/Douglas Intl Apt (CLT-TRML)
Cities: Charlotte - NC
Requisition ID: 87490

Job Description

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Leads and serves a large and complex organization through leaders, individual contributors, and front-line team members
  • Leads the team that is responsible for directing and overseeing the safe movement of aircraft and ground equipment throughout the hub
  • Partners with network planning, operations planning and performance on the development of flight schedules
  • Collaborates and partners closely with Airport Operations, Cargo, Flight, Inflight, Technical Operations, Safety, and Regional and Business Partners, as well as the Federal Aviation Administration (FAA) and Air Traffic Control (ATC), to ensure that all operations are carried out efficiently, effectively, and in accordance with government regulations and company operating policies and procedures
  • Monitors potential influence of weather, aircraft mechanical problems, air traffic control constraints, fuel supplies, security issues, labor problems, or other sources of disruption to the operation
  • Establishes the hub's strategy and objectives ahead of irregular operations and ensures activities are carried out in accordance with the operating plan
  • Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and team member experience
  • Demonstrates and cultivates collaborative relationships across all work groups and teams
  • Establishes and maintains open communication and a collaborative relationship with all levels of union leadership


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in Business, Aviation, or Technical Field related to Aviation or equivalent experience/training
  • 10 years of experience leading large teams in integrated operations control, airport operations, or cargo, including unionized frontline workgroups
  • In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements

Preferred Qualifications- Education & Prior Job Experience
  • Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate preferred
  • Leadership experience in an airport hub operation

Skills, Licenses & Certifications
  • Demonstrates the highest standards of ethics and integrity
  • Strong technical knowledge of aircraft maintenance procedures, as well as FAA regulations, practices, and procedures
  • Ability to anticipate, analyze, and interpret complex local and/or system-wide issues
  • Proven ability to successfully deal with unique operational problems for which there are no established guidelines for resolution, prioritize simultaneous operational situations, and work well under pressure
  • Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging team members across multiple workgroups
  • Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
  • Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
  • Experience implementing procedures and ensuring consistent service delivery
  • Ability to coach, mentor, and serve as a role model for all team members
  • Demonstrated ability to effectively solicit feedback and advocate for front-line subject matter expert (SME) needs
  • Ability to create and sustain a culture that encourages self-development, growth, and performance excellence
  • Ability to motivate front-line leaders and front-line team members to align around operational goals and deliver results through teamwork and individual accountability
  • Ability to creatively seek opportunities that will improve the way that things are done, embrace and initiate change, and positively challenge established work practices for the benefit of the organization and customers
  • Ability to use an unbiased, rational approach to find root causes of issues and generate solutions
  • Ability and willingness to advocate for and manage change, while productively and proactively guiding the team to accept and adapt to dynamic situations
  • Demonstrated outstanding organization and time management skills
  • Demonstrated flexibility and creativity in adjusting to shifting priorities in a dynamic work environment, while effectively modeling leadership attributes
  • Ability to build and facilitate relationships at all levels of the organization, both internally and externally
  • Excellent verbal and written communication skills, with ability to handle complex topics comfortably and to effectively and clearly communicate a strategic and tactical vision to all levels within the organization
  • Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
  • Proficient with Microsoft Office software
  • Ability to work a varied schedule, including nights, weekends, and holidays
  • Ability and willingness to remain current with industry practices and developments


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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