Overview
The Senior Technician will be responsible for repairing of Caterpillar and/or related equipment or components, following established procedures and guidelines.
Wages
Starting wage will depend on experience and education. $43.92 - $55.95
Responsibilities
Essential duties and responsibilities of a Senior Technician include the following. Other duties may be assigned.
• Perform repairs with limited or no departmental supervision with higher level of responsibility for repair.
• Exemplary performer by providing proactive leadership role for the entire service department.
• Mentor and train technicians within the service department.
• Assume ownership of difficult customer issues while maintaining integrity with Quinn Company and Caterpillar.
• Effectively interact with customers in a professional manner. Reassure customer of positive outcome with Caterpillar and Quinn company
• Effective interaction with other departments such as sales and parts.
• Maintain positive behavior as a representative for Quinn Company and Caterpillar.
• Possess tooling required by the service department.
• Maintain good attendance and punctuality.
• Disassemble and assemble machines/components. Recondition/repair as required.
• Work overtime as required by workload and customer need.
• Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools.
• Perform diagnostics and organize appropriate repair procedures.
• Successfully complete appropriate training sessions as required.
• Demonstrate safe and proper application of hand, pneumatic and electric tools.
• Assist other technicians in repair tasks such as removal, installation and repair of components/machines.
• Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees.
• Follow directions as given; follow company policies and procedures.
• Retain acquired knowledge; build competencies and share skills with other technicians.
• Be responsible for personal development and training requirements for growth.
• Stay current with Cat product line. Utilize resources from Cat and Quinn Company.
• Demonstrate and promote Quinn Company core values of Relationships, Integrity, Teamwork, Respect, Quality and Service.
• Travel to other stores, customer sites, other dealer and Caterpillar facilities for work or training.
• Work alternate shifts as required by workload.
• Work in the field as required by manager or supervisor.
Qualifications
One-year certificate or Associates degree from a community college or technical school; Minimum five plus year's of CAT dealer experience and ten year's heavy equipment industry experience or equivalent education and experience.
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