Master Data, Order to Cash

Merck Group • $98K — $169K *
Bedford, MA 01730In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business or related field
  • 5-7+ years of experience in O2C, Customer Service, or business process improvement
  • Strong skills in process mapping and value stream design
  • Ability to manage cross-functional teams in a matrix organization
  • Competence in change management and stakeholder communication
  • Familiarity with ERP/CRM systems like SAP or Oracle
  • Experience in KPI development and data-driven decision making
  • Skills in risk assessment and issue management

Responsibilities

  • Define and maintain data standards and quality rules for O2C
  • Collaborate to design and enforce data governance policies
  • Manage data quality including profiling and defect remediation
  • Maintain data lineage and support data migration efforts
  • Lead data stewardship activities and issue triage
  • Support master data change control processes
  • Ensure compliance with regulatory and privacy considerations
  • Provide training on data-related topics to O2C teams
  • Produce data quality dashboards and exception reports

Benefits

  • Health insurance
  • Paid time off (PTO)
  • Retirement contributions
  • Eligible for sales or performance-based bonuses
Full Job Description
Your Role:

We are seeking a highly skilled and motivated an expert for Master Data, Order-to-Cash (O2C) to support the Global Process Owner (GPO) within our Life Science division to own and steward master data relevant to O2C (customer master, pricing/terms data, credit data, dispute identifiers, etc.) and ensure data quality, consistency, lineage, and compliance across regions and systems (ERP, CRM, billing, collections).

In this role you will be responsible for:
  • Defining and maintaining data standards, definitions, and data quality rules for O2C domains
  • Collaborating with Process Owner, CS, Finance, IT, and Legal to design and enforce data governance policies
  • Managing data quality: profiling, remediation of data defects, and measurement of data quality KPIs
  • Maintaining data lineage and mapping across systems; support data migration and system changes
  • Leading data stewardship activities: issue triage, escalation, and resolution; coordinate with regional data stewards
  • Supporting master data change control processes (additions, deactivations, merges) with proper approvals
  • Ensuring regulatory/privacy considerations (e.g., data minimization, PII handling) in data processes
  • Providing data-related training and awareness to O2C teams
  • Producing and maintain data quality dashboards and exception reports; partner on remediation plans


Who You Are

Minimum Qualifications:
  • Bachelor's degree in Business or related
  • 5-7+ years in O2C, Customer Service, or business process improvement and program or project management experience
  • Strong process mapping, value stream design, and controls thinking
  • Demonstrated ability to manage cross-functional teams and navigate matrix organizations
  • Change management, stakeholder management, and communication skills
  • Familiarity with ERP/CRM systems (e.g., SAP, Oracle) and data governance concepts
  • Data-driven decision making; KPI development and tracking
  • Risk assessment, issue management, and remediation planning


Preferred Qualifications:
  • MBA or equivalent
  • Certifications desired: PMP, Lean Six Sigma, or equivalent

Role ideally based in MA. Open to remote in US or in Germany

Pay Range for this position: $98,800 - $169,800. The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

About Merck Group

Merck Group Careers

There has never been a more opportune time to join Merck Group, a leading science and technology company in healthcare, life science, and performance materials. Merck Group offers a plethora of job opportunities that cater to a variety of skills and professional aspirations, making it an ideal environment for both seasoned experts and those at the start of their career journey.

Work You’ll Do

At Merck Group, every team member contributes to breakthrough innovations in healthcare, life sciences, and electronics. The company's commitment to diversity and innovation fuels its leadership in various sectors, driving growth and transformation globally. Merck Group’s career paths are diverse, offering positions that challenge individuals to use their skills in new ways every day, supported by robust training programs and development opportunities.

Explore Job Opportunities and Growth

Merck Group is not just about jobs; it's about building a career. With a vast array of positions, from research and development to marketing and sales, the company is keen on hiring and nurturing talent to lead industry transformation. Merck Group’s dedication to professional growth is evident in its comprehensive benefits package and performance management processes that aim to maximize individual potential.

Internship Programs

Starting with an internship at Merck Group can be a pivotal step in securing a prosperous career. Interns gain invaluable industry experience, working alongside seasoned professionals and engaging in projects that offer real-world applications of their studies. Internships often lead to full-time employment opportunities, providing a seamless transition from education to professional employment.

Inclusive Culture and Leadership

Merck Group is proud of its inclusive culture that embraces diversity and fosters an environment where all employees can thrive. The company’s leadership is committed to creating a workplace where diverse ideas lead to innovative outcomes. Merck Group also offers diversity training to ensure all team members are equipped to contribute to the company’s inclusive goals.

Networking and Professional Development

Employees at Merck Group are encouraged to engage in networking and professional development activities that enhance their career trajectories. The company hosts various networking events, workshops, and seminars that are designed to hone skills and foster connections within the industry. Leadership development programs are also a cornerstone, preparing employees for future roles of increased responsibility.

Stay Connected with Merck Group Careers

Interested candidates can explore open positions that match their skills and interests through the Merck Group careers page. The company values curious, creative, and solution-driven team players who are eager to make an impact.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights from Merck Group professionals. These resources are invaluable for those looking to advance their careers and stay ahead in a competitive job market.

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SEARCH MERCK GROUP JOBS

READ CAREERS BLOG

Merck Group is continuously looking for individuals who are ready to drive innovation and lead in the global marketplace. Whether through full-time positions, internships, or leadership roles, Merck Group offers a career path filled with opportunities for growth, learning, and leadership.
Learn more about Merck Group
Industry
Pharmaceuticals & Biotech
* Ladders Estimates

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