Career CategoryMarketing
Job DescriptionWhat you will doLet's do this. Let's change the world! In this vital role the Manager for Retail Copay Programs is part of the Patient Access & Reimbursement team and reports to the Sr Manager of Retail Copay & Call Center. This role is responsible for day-to-day operations, program execution, vendor management & material development for our Retail Copay Programs; enabling patients to get started on their prescribed treatment as quickly as possible.
Responsibilities for this role will include the following:- Ensure copay program operational efficiencies and standardization, maintain program business rules, develop and implement program enhancements
- Collaborate with and maintain relationship with copay administrative vendor (via regular meetings, reports, and other communications) in establishing SOPs and business rules for patient affordability and access support service offerings
- Own and maintain detailed program documentation including program manuals, business rules, asset lists, architecture diagrams, etc.
- Effectively oversee technical teams through copay related website and website form updates, integration updates and data management projects
- Develop and execute copay program resources including patient communications, materials for patients and HCPs, and meaningful training materials in partnership with Brand; provide oversight and ensure consistency across all MAC approved copay materials
- Work with Retail Call Center Manager to ensure seamless connectivity between copay programs and call center
- Serve as an advisor to the Retail Channel lead on the Retail Copay Programs; work with Retail Channel Lead to ensure collaboration between brand strategies and management of copay programs
- Collaborate cross-functionally with other Amgen business units and internal partners to ensure compliant governance of program, smooth program execution, and access to data & analytics, etc.
- Develop and execute patient affordability-specific strategies with short and long-term solutions, including completing goals and priorities to accomplish and measuring and tracking success
- Evaluate across the broader PSP portfolio for program opportunities and standardization
WinWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications.
Basic Qualifications:
Doctorate degree
OR
Master's degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization
OR
Bachelor's degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization
OR
Associate's Degree and 8 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization
OR
High school diploma / GED and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization
Preferred Qualifications:
- Self-starter, ability to work under limited supervision and coordinate multiple projects
- Quick learner, proactive, takes initiative, goal oriented and results driven
- Strong project management skills, lead and run projects from concept to completion in a matrix and, at times, ambiguous environment
- Strong organizational skills and detail-oriented mentality
- Strong interpersonal skills, negotiation skills, active listening, and relationship management skills
- 3 or more years working closely with marketing, compliance, healthcare company or related experience
- Experience with customer service / call center operations
- Experience working with copay or patient support programs
- Confidence in working with various levels of staff
- Strong verbal and written communication skills; ability to clearly and successfully present information
- Experience leading or being a part of a cross-functional project team
- Experience working with key internal or external partners, establishing, communicating and leading teams to timelines and project targets
- Experience critically evaluating process and establishing creative solutions
- Advanced skills with Excel and PowerPoint
- Utilization of Project Management tools, methodologies, and practices
- Ability to influence others while fostering a value-based environment of high performance and fairness
- Demonstrates creativity and foresight in anticipating and solving complex project issues
ThriveWhat you can expect of usAs we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.
- Vast opportunities to learn and move up and across our global organization
- Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
- Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
Apply now for a career that defies imaginationIn our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.
careers.amgen.comSalary Range131,889.40USD -178,438.60 USD
