Job DescriptionJob Summary:We are seeking a highly motivated Senior Associate, Campaign Manager to lead the end-to-end execution of acquisition marketing campaigns across multiple products and channels. This role serves as a key partner to Marketing, Product, Strategy, Legal, Compliance, Technology, and external agencies to deliver high-quality, compliant campaigns that support business objectives and enhance the customer experience.
The successful candidate will oversee complex campaign initiatives from planning through launch, ensuring stakeholder alignment, operational excellence, risk management, and adherence to established controls. This individual will drive process improvement efforts, identify automation opportunities, and help shape scalable execution practices that improve efficiency, quality, and speed to market.
Job Responsibilities:- Lead end-to-end execution of complex marketing campaigns, ensuring timely delivery, quality, and compliance with established standards.
- Partner with cross-functional stakeholders to coordinate requirements, approvals, testing, and launch activities.
- Manage campaign timelines, dependencies, risks, and issue resolution to ensure successful execution.
- Ensure customer-facing assets meet legal, regulatory, and operational requirements prior to deployment.
- Drive operational excellence through process optimization, control enhancements, and automation initiatives.
- Analyze campaign execution performance and identify opportunities to improve effectiveness, scalability, and efficiency.
- Influence stakeholders across multiple teams to drive alignment and achieve business objectives.
- Support team development through knowledge sharing, mentoring, onboarding, and cross-training activities.
- Contribute to strategic initiatives that enhance campaign management capabilities and improve the overall customer experience.
Required qualifications, capabilities, and skills:
- Bachelor's degree or equivalent experience.
- 3+ years of experience in campaign management.
- Experience managing complex projects, marketing campaigns, or operational initiatives in a fast-paced environment.
- Strong project management, organizational, and prioritization skills with the ability to manage multiple initiatives simultaneously.
- Demonstrated ability to influence and collaborate effectively across a broad range of stakeholders.
- Strong analytical, problem-solving, and decision-making capabilities.
- Excellent written and verbal communication skills.
- Proven ability to identify opportunities for improvement and drive results through execution.
Preferred qualifications, capabilities, and skills:
- Experience within financial services or another highly regulated industry.
- Experience supporting digital marketing, customer acquisition, or customer engagement initiatives.
- Experience leading operational improvement or transformation efforts.
- Familiarity with marketing workflows, approval processes, and campaign execution frameworks.
- Experience leveraging automation, AI, or emerging technologies to improve business processes.
Additional Information:Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
