Job Description:This job is responsible for achieving goals through coding and/or metadata management, support and technical direction for platforms and operations working under guided supervision when needed. Key responsibilities include interacting with managers and partners to identify, research, analyze and resolve complex problems or to develop significant process enhancements. Job expectations include translating business needs into technical requirements for supported platforms, working independently with direction.
Responsible for delivery of tactical plans to achieve goals through coding and/or metadata management, support and technical direction for platforms and operations, and providing input to marketing offer design in associate and digital channels.
- This role supports the delivery of marketing campaigns in the Offers Management/Insights Engine platforms across all products in associate & digital channels. Includes end-to-end process to launch new offers and change existing offer design, capturing requirements, drive execution timeline, write & execute test scripts, UAT and production validation.
- This role also supports channel integration and expansion initiatives.
- This role develops implementation plans for targeted offers and referrals, consulting with partners across marketing, including strategy, creative, product and channel
- This role translates the intended customer and associate experience into technical requirements for offer display and is a SME for integration and functionality across delivery platforms, real-time rules, file delivery, front-end and back-end applications.
- This role manages strict execution timelines and SLAs for implementation plans, test script preparation, test data requests, to ensure on-time and error-free deployment.
- This role performs user acceptance testing and production certification and ongoing monitoring of a production environment to reduce the risk of defects.
Required Qualifications:- 5 to 7 years in roles related to project and initiative delivery
- Experience writing and/or capturing business and system requirements
- Demonstrated ability to develop strong relationships and drive vertical/horizontal collaboration
- Strong written/verbal communication skills, including development of persuasive executive level presentations and simplifying complex concepts for broad consumption
- Skilled with MS Office (PowerPoint, Excel, Word)
- Demonstrated ability to identify, analyze and solve problems
- Detail oriented and execution focused
- Self-motivated, ability to adapt to changing requirements, and capability to manage multiple tasks in a fast paced environment
- Ability to navigate the organization to accomplish goals
- Strong relationship management skills and the ability to coordinate and drive execution against priorities
- Ability to operate in the gray space
Desired Qualifications: - Previous experience in a highly matrixed financial institution
- Six Sigma, Project Management, or Agile experience
- Experience with Lead Generation in a Marketing organization
- Excellent quantitative and qualitative analytical skills
Skills:- Attention to Detail
- Collaboration
- Problem Solving
- Recording/Organizing Information
- Solution Delivery Process
- Active Listening
- Data Collection and Entry
- Oral Communications
- Technical Documentation
- Technical Strategy Development
- Analytical Thinking
- Data Quality Management
- Decision Making
- Project Management
- Written Communications
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Shift:1st shift (United States of America)
Hours Per Week: 40
Pay Transparency detailsUS - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NY - New York - 114 W 47th St - 114 W 47th St - Ust (NY8114), US - VA - Richmond - 8007 VILLA PARK DR - VILLA PARK OPS CENTER BLDG A (VA2150)
Pay and benefits information
Pay range
$86,200.00 - $120,400.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
