Market Manager, Americas

Trip.com Group

$70K — $110K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Fluency in English; Spanish proficiency is a plus.
  • Valid working permit/visa in the US required.
  • 3+ years of experience in hospitality, revenue/yield management, or e-commerce.
  • Existing network with Tourism Boards, airlines, and travel influencers preferred.
  • Detail-oriented with execution focus and quick learning capability.
  • Ability to work independently and take ownership of the designated region.
  • Proficiency in Microsoft Office tools.

Responsibilities

  • Manage end-to-end hotel acquisitions and account management in the Americas.
  • Identify high-potential partners and grow revenue in the region.
  • Educate accommodation providers on Trip.com's platform features.
  • Ensure competitive content and pricing across the account portfolio.
  • Stay updated on marketing campaigns and ensure strong deal coverage.
  • Conduct market research and provide insights for strategic decisions.
  • Collaborate with global headquarters for product localization insights.

Benefits

  • Medical, Dental, and Vision plans.
  • 401(k) plan with company match.
  • Public holidays observed.
  • Sick leave offered.
  • Paid time off available.
Full Job Description
General information

Name

Market Manager, Americas

Location

Norwalk, CA

Business unit

BG-Accommodation

Working time

Full-Time

Type

Business Development

Description & Requirements

This position requires the candidate to be based in Los Angeles.

In this Role, you'll get to:

  • Have end-to-end ownership of new hotel acquisitions and existing hotel account management within your designated market. Actively identify high-potential prospect partners & grow the revenue of the existing portfolio in this region.
  • Managing a large portfolio across multiple countries and geographies.
  • Educate accommodation providers on the many unique features that the trip.com platform offers. Quickly and effectively identify the correct platform product for each of your accounts to maximize their revenue.
  • Take a customer-centric approach to everything you do. Ensure hotels content, rates, availability, and products offer the best value to Trip.com customers.
  • Keep your properties up to date on the campaigns offered by the trip.com platform and ensure strong coverage of deals across your account portfolio
  • Responsible for the assigned market, and conducting the data research and analysis (market, product, competitor, price, supplier, etc.).
  • Provide market insights to the global headquarters to optimize the product design and sales directions for the success of global product localization.
  • Other assigned tasks based on business need.


What you'll Need to Succeed:

  • Fluency in English is required; Spanish proficiency is a plus
  • Valid working permit/visa in the US
  • A minimum of 3 years of working experience in hospitality, revenue/yield management, or e-commerce
  • An existing network with Tourism Boards, airlines, affiliate partners, and travel influencers would be preferred
  • Detail-oriented, execution-focused, and fast learning capability
  • Able to work independently with minimal supervision, having complete ownership of your designated region
  • Dynamic, positive, and a good team player
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
  • Relevant exposure in the OTA environment will have an added advantage
  • Willing to travel


Behavioral Requirements

  • A desire to learn new things and improve yourself
  • Integrity is fundamentally important to you
  • You want to make a travel experience better for everyone
  • A natural relationship builder and influencer to industry leaders
  • You are naturally inspiring
  • Strategic thinking and an ability to connect the dots between suppliers and end-user customers


What We Provide

  • Medical, Dental, and Vision plans
  • 401(k) and company match
  • Public Holidays
  • Sick Leave
  • Paid Time Off


Pay Transparency

The annual total pay range for Market Manager roles is $70,000 - $110,000 (base salary and variable incentive included). The range top could be higher if the performance is above target. With employees' ongoing, demonstrated, and sustained performance in the role, there is potential to increase further. The offering salary for this role will vary based on the comprehensive competency assessment after the screening and interview sessions. Multiple factors, including a candidate's qualifications, skills, competencies, experiences, and location will be considered. Pay ranges may be modified in the future.

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