HCA Healthcare

Market Director of Support Services

HCA Healthcare • $100K — $120K *
Wichita, KS 67212In-Person
Healthcare
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required; Master's preferred in relevant fields
  • 5+ years of leadership experience in healthcare Support Services or related operations
  • Strong operational management and financial acumen
  • Ability to travel up to 75%
  • Demonstrated experience in performance improvement and organizational leadership

Responsibilities

  • Provide operational leadership for Support Services across multiple facilities
  • Translate strategies into operating plans for consistency across sites
  • Drive performance in care quality and employee engagement
  • Establish routines to manage performance and identify gaps
  • Coach and support facility Support Services leaders for improved performance
  • Identify and address underperformance in facilities or service lines
  • Standardize practices across facilities to optimize operations

Benefits

  • Comprehensive healthcare benefits including medical and dental
  • Wellbeing support services including free counseling
  • Paid time off and family leave programs
  • 401(k) with company match and employee stock purchase plan
  • Tuition assistance and educational support resources
  • Additional benefits for family building, legal counseling, and identity protection
Full Job Description
This position is incentive eligible.

This is based in our Wichita Market. Must reside or be willing to relocate to the Wichita area

Job Summary and Qualifications

The Market Director, Support Services provides multi-facility operational leadership for Support Services across an assigned market, including Environmental Services (EVS), Food and Nutrition Services (FANS), and Facility Management. This leader translates enterprise, regional, and division Support Services strategies, standards, and operating models into consistent facility-level execution and is accountable for performance across the hospitals and facilities within the market. The Market Director partners closely with facility leadership and directly supports and develops facility Support Services leaders, establishes market operating routines and performance expectations, identifies and removes barriers to execution, and drives measurable improvement in care experience, quality and regulatory readiness, workforce performance, operational reliability, and financial outcomes. The role serves as the primary Support Services operational partner for the market, connecting Division Vice President leadership and enterprise functional resources to facility teams to ensure standardized, sustainable, and high-performing operations.

Major Responsibilities:

  • Provides operational leadership for Support Services across the assigned market and oversees performance across multiple facilities, establishing clear priorities, accountability, operating cadence, and execution expectations for EVS, FANS, and Facility Management.
  • Translates enterprise, regional, and division Support Services strategies, programs, policies, and standards into market and facility operating plans; ensures consistent adoption and sustained execution across assigned sites.
  • Partners with facility executives and Support Services leaders to drive performance across care experience, quality and regulatory readiness, service excellence, employee engagement, labor productivity, facility reliability, and financial outcomes.
  • Establishes market performance-management routines to review key metrics, identify performance gaps, prioritize actions, validate results, and escalate material risks, barriers, or missed commitments to the Division Vice President of Support Services.
  • Provides direct coaching, development, and performance support to facility Support Services leaders; reinforces role clarity, operating expectations, leadership accountability, and succession planning across the market.
  • Identifies underperforming facilities or service lines using operational, financial, quality, workforce, compliance, and service indicators; leads focused assessments and coordinates the appropriate resources and corrective actions to improve and sustain performance.
  • Drives standardization and reduction of variation across facilities, including staffing practices, labor management, supply and food-cost controls, maintenance practices, workflows, technology utilization, and service-delivery processes.
  • Partners with facility Finance and Division leadership to support budget performance, labor productivity, expense management, benchmarking, savings initiatives, and disciplined resource utilization across the market.
  • Supports environment-of-care, life-safety, food safety, infection prevention, accreditation readiness, emergency response, and facility infrastructure priorities in collaboration with Regulatory, Safety, Engineering, and Facility Management partners.
  • Coordinates implementation of Support Services initiatives, operating-model changes, technology deployments, and performance-improvement plans across market facilities, ensuring clear ownership, timelines, communication, adoption, and sustainment.
  • Performs other duties as assigned.
  • Practices and adheres to the "Code of Conduct" and "Mission and Value Statement."


Education and Experience:

  • Bachelor's Degree, Required
  • Master's degree in business administration, healthcare administration, operations, or a related field. , Preferred
  • Five or more years of progressive leadership experience in healthcare Support Services, Facility Management, hospitality, or hospital operations. Required
  • Must be willing to travel up to 75%


Benefits

Wesley Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HealthTrust Supply Chain is a critical part of HCA Healthcare's strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

About HCA Healthcare

HCA Healthcare Careers

Join the dedicated team at HCA Healthcare, a leading provider in the medical field, and be part of a company known for its exceptional care and commitment to innovation. At HCA Healthcare, we offer a variety of job opportunities that allow professionals to grow their careers in a supportive and diverse environment.

Work You’ll Do

At HCA Healthcare, you will contribute to a culture that values patient care above all. Our team members are equipped with the skills and resources needed to provide outstanding healthcare services. With positions ranging from nursing to administrative roles, HCA Healthcare is actively hiring and offers a dynamic workplace where leadership and professional growth are encouraged.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. HCA Healthcare is a place where you can lead efforts to improve patient outcomes using the latest technologies and practices in the healthcare industry. Our leadership is committed to fostering a culture of diversity and inclusion, ensuring all team members can thrive.

Professional Growth and Development

HCA Healthcare believes in nurturing the growth of its employees through robust professional development and training programs. Whether you are just starting your career or are a seasoned professional, we provide the tools and training necessary to advance your skills and take on new challenges. Explore our wide range of career paths and find the position that best suits your skills and passions.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From comprehensive health insurance to retirement plans and employee wellness programs, HCA Healthcare takes care of its team. Our inclusive culture and commitment to work-life balance make HCA Healthcare a desirable place to work.

Internship and Networking Opportunities

For those new to the healthcare field, HCA Healthcare offers internship programs that provide real-world experience and a pathway to full-time employment. Additionally, our extensive professional network allows for endless networking opportunities, helping you to build relationships and advance your career.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with HCA Healthcare? Prepare your resume, sharpen your interview skills, and apply today to become part of a team that’s dedicated to improving lives.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at HCA Healthcare.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at HCA Healthcare. Explore the possibilities with HCA Healthcare, where your career is nurtured, and your contributions are valued. Join us in our mission to deliver high-quality patient care through innovative practices and a compassionate approach.
Learn more about HCA Healthcare
Size
204,000 employees
Market Cap
$67.9 billion
Industry
Healthcare
Net Income
$3.7 billion
Founded
1968
5 Year Trend
+7.2%
Revenue
$51.5 billion
NASDAQ
HCA
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at HCA Healthcare

More Healthcare Jobs

Find similar Market Director of Support Services jobs:

NationwideWichita, KS