Overview
Join our team as a day shift, full-time, Market Contact Center Director in Albuquerque, NM.
Responsibilities
- The Director, Contact Center is responsible for the operations, personnel, and financial management of outpatient scheduling/message management operations across outpatient practices.
- Responsible for ensuring highly productive staff are scheduling in accordance with Provider Scheduling instructions, to include message management within the Albuquerque market, in addition to being an active stakeholder on corporate initiatives/strategies.
- Works in close partnership with clinic administrative directors and practice management directors/managers. Adheres to policies, procedures, and regulations to ensure compliance and patient safety.
Qualifications
Job Requirements:
- Bachelor's Degree in related field.
- 5+ years of relevant experience in large-scale health plan and/or care delivery system, preferably in an integrated system.
- Knowledge of and ability to apply facility philosophy, principles, and technology experience in working closely with physicians and medical group leaders, especially with partnerships or program development.
- Ability to demonstrate competency in financial management, leadership in an interdisciplinary environment, systems thinking, and effective written and verbal communication skills.
- Ability to communicate/operationalize "big picture" strategy and create support/buy-in with all levels of staff who are not submerged in Contact Center operations in their everyday environment.
Preferred Job Requirements:
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