HTC Global Services

Manufacturing IT Support Engineer

HTC Global Services • $75K — $95K *
Wayne, NJ 07470In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School Diploma or GED required.
  • 3-5 years of experience in IT operations or support roles.
  • Experience with enterprise infrastructure environments.
  • Knowledge of networking technologies.
  • Familiarity with Windows and Linux environments.
  • Strong troubleshooting and problem-solving abilities.
  • Flexible hours to meet operational needs.

Responsibilities

  • Manage and support IT infrastructure, servers, networks, and storage systems.
  • Collaborate with security teams to implement security controls.
  • Configure and maintain networking equipment and QoS settings.
  • Establish data backup and recovery procedures for business continuity.
  • Monitor systems for issues and proactively resolve them.
  • Analyze system performance trends and recommend infrastructure changes.
  • Design and implement infrastructure automation and IaC processes.

Benefits

  • Support for multi-shift operations and weekend support requirements.
  • Opportunity to assist with emerging technology deployments.
  • Potential involvement in cross-functional technical teams.
  • Access to professional development opportunities and maintaining support documentation.
Full Job Description
Job Title

Manufacturing IT Support Engineer

Overview / Summary

Manufacturing IT Support Engineer Support Associate is responsible for ensuring reliable and efficient operations of physical and virtual servers, private cloud environments, networks, PCs, and other business-critical infrastructure components. This role supports internal users, troubleshoots and escalates infrastructure-related issues, maintains system availability, and assists with user system setup and configuration.

Key Responsibilities
  • Manage and support IT infrastructure, including servers, networks, storage systems, telecommunications, and virtualization platforms.
  • Collaborate with security teams to implement and maintain security controls, including firewalls, intrusion detection systems, and access controls.
  • Configure and maintain networking equipment such as routers, switches, firewalls, VPNs, wireless access points, and QoS configurations.
  • Establish and maintain data backup and recovery procedures to support business continuity.
  • Monitor enterprise systems, identify potential issues, and proactively resolve problems to ensure system availability and reliability.
  • Analyze system capacity and performance trends and provide recommendations for future infrastructure needs.
  • Perform routine network maintenance and system upgrades, including patches, service packs, hot fixes, and enhancements.
  • Design and implement infrastructure automation and Infrastructure-as-Code (IaC) processes to improve efficiency and consistency.
  • Troubleshoot complex hardware and software issues escalated by support teams and document resolutions in the knowledge repository.
  • Set up and configure user systems, including operating systems, software applications, and hardware devices.
  • Provide technical support for IT applications, infrastructure, operating systems, and end-user productivity tools.
  • Coordinate with IT and business stakeholders to prioritize improvement initiatives.
  • Support incident resolution, escalation management, business continuity activities, and cross-functional technical teams.
  • Assist with the integration, deployment, and long-term maintenance of applications and hardware.
  • Develop, maintain, and share accurate support documentation.
  • Support local network equipment in a Cisco-based environment.
  • Support physical and virtual server environments running Windows and Linux operating systems.
  • Assist with emerging technology deployments and infrastructure expansion initiatives.
  • Support multi-shift operations and provide weekend support when required.

Required Qualifications
  • High School Diploma or GED.
  • 3-5 years of experience in IT Operations, Operations Support Systems, IT Support, Technical Support, Technical Troubleshooting, or Technical Customer Support.
  • Experience supporting enterprise infrastructure environments.
  • Knowledge of networking technologies and infrastructure support.
  • Experience supporting Windows and Linux environments.
  • Strong troubleshooting and problem-solving skills.
  • Ability to work onsite with flexible hours to support operational requirements.

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Information Technology
Founded
1990
NASDAQ
HTCKF
* Ladders Estimates

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