Job DescriptionZensar is looking for a Senior Deskside & Server Support Engineer in the Plymouth, MA, (%100 Onsite). This position is open for Full Time with excellent benefits and professional growth opportunities.
About the Role- We are seeking an experienced Senior Deskside & Server Support Engineer to join our managed services team supporting.
- This is a high-visibility role that combines hands-on deskside support excellence with server and infrastructure management in a regulated banking environment.
- The ideal candidate thrives in a client-facing setting, brings a service-first mindset, and can operate independently while mentoring junior technicians.
Deskside & Executive Support:- Tier 3 Escalation Point - Serve as the senior-most on-site escalation resource for complex hardware, software, and operating system issues across the client environment.
- VIP / White-Glove Support - Deliver premium, concierge-level technical support to bank executives, branch leadership, and high-profile stakeholders with urgency, discretion, and minimal business disruption.
- OS Deployment & Imaging - Build, configure, and maintain standardized workstation images across Windows and macOS environments using enterprise deployment tools (e.g., SCCM/Intune, Jamf).
- Hardware Lifecycle Management - Own the end-to-end lifecycle of endpoint devices - from procurement and provisioning through deployment, refresh, and secure disposal in compliance with banking regulatory and data security standards.
- Branch & Remote Support - Provide reliable deskside support across client's corporate offices and branch locations, ensuring consistent service delivery and SLA adherence.
Server & Infrastructure Management- Server Administration - Maintain, monitor, and troubleshoot on-premises physical and virtual server environments running Hyper-V and/or VMware vSphere platforms.
- Identity & Access Management - Administer Active Directory, Azure AD / Entra ID, Group Policy Objects (GPOs), and Microsoft 365 tenant configurations, ensuring secure and compliant user access aligned with banking security policies.
- Network & Storage Operations - Diagnose and resolve issues related to local network switches, structured cabling/patching, firewalls, and enterprise storage systems (NAS/SAN).
- Backup & Disaster Recovery - Monitor and validate system backup jobs, maintain recovery documentation, and execute routine disaster recovery (DR) tests to ensure business continuity readiness - critical in a financial services environment.
- Patch & Vulnerability Management - Coordinate and apply OS and application patches on servers and endpoints in alignment with the bank's change management and security compliance requirements.
Leadership, Documentation & ITAM Alignment- Asset Accuracy - Maintain absolute data integrity within the ITAM/CMDB system for all hardware assets, server components, and software licenses across all Client locations.
- Mentorship & Team Development - Coach, train, and elevate Tier 1 and Tier 2 service desk technicians through hands-on guidance, shadowing, and structured skill development to build a stronger support bench.
- Documentation & Standards - Author and maintain internal Knowledge Base (KB) articles, Standard Operating Procedures (SOPs), network topology diagrams, and runbooks to drive operational consistency and audit readiness.
Client Communication - Serve as a trusted technical point of contact for client's stakeholders, providing clear updates, root cause analysis, and proactive recommendations.
Education:- Master's Degree - Information Technology
