Overview:Role : Manual QA TesterLocation:Frederick, MDDomain : Financial services / insurance domainEducation Requirements:
• Bachelor's degree in Computer Science, Information Technology, Business, or related field
Years of Experience:
• 5-10+ years in Manual Testing / Quality Assurance
Role Descriptions:Role Summary - The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional
- Retirement Client Services function at Banner Life.
- This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.
Key Responsibilities - Quality Assurance Control Conduct quality assurance (QA) assessments and control testing in adherence to the company
- Quality Framework Evaluate transactions| processes| and service interactions for accuracy| compliance| and consistency
- Ensure proper documentation and audit trails are maintained Performance Monitoring Monitor individual and team performance metrics Identify trends| process gaps| and risk areas
- Develop insights to improve service quality and operational efficiency Coaching Feedback Provide clear| structured| and constructive feedback to analysts and team members Partner with managers to deliver coaching sessions and improvement plans
- Drive accountability and enhance performance standards
- Data Analysis Reporting Analyze customer data| QA results| and performance trends Prepare and present actionable insights and dashboards for stakeholders Support decision-making through data-driven recommendations
- Continuous Improvement Collaborate with cross-functional teams to identify| test| and implement process improvements Contribute to process documentation| SOPs| and quality standards Support initiatives focused on operational excellence and customer outcomes
- Compliance Risk Management Ensure adherence to regulatory| compliance| and internal risk standards Participate in internal and external auditsIdentify and escalate potential control gaps and compliance risks
Required Qualifications - Experience 5-10 years of experience in Quality Assurance| Operations| or RiskControl roles
- Experience in financial services| insurance| or pensions (preferred)Education
- Bachelors degree in Business| Finance| Analytics| or related field
- Technical SkillsStrong proficiency in data analysis and reporting
- Advanced Microsoft Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platforms
- Understanding of quality frameworks| audit processes| and controls
Top 3 Required Skills:1. Strong experience in manual testing methodologies
2. Ability to analyze requirements and create test cases
3. Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps)
Top 3 Preferred Skills:1. Experience in financial services / insurance domain
2. Strong documentation and reporting skills
3. Understanding of SDLC and Agile methodologies
Skills:Data Analysis,Finacial Management
