YOUR ROLEThe Manager, Legal Operations Programs & Governance is responsible for designing, implementing, and continuously improving the operational processes, governance frameworks, workflows, and service delivery models that enable the Global Legal & Compliance function to operate efficiently and consistently across regions.
This role serves as the operational lead for matter management, intake and triage, litigation and employment operations support, legal holds administration, information governance, compliance operations support, SOP development, training, and change management initiatives. The position works closely with attorneys, compliance professionals, HR, Finance, IT, outside counsel, and business stakeholders to implement scalable and repeatable legal processes.
Supports operational excellence across all Global Legal & Compliance practice areas, including litigation, labor and employment, compliance, privacy, commercial contracting, contract lifecycle management (CLM), intellectual property, corporate governance, mergers and acquisitions, regulatory matters, supply chain, and manufacturing operations. Responsible for designing and implementing the processes, governance structures, workflows, controls, training programs, and operating procedures that support the delivery of legal services across these functions.
The role functions as a senior individual contributor and project leader, responsible for independently driving global initiatives while partnering closely with the Legal Operations Leader on strategic priorities. This position does not own technology architecture or legal spend strategy; instead, it owns the operational implementation of legal business processes and governance frameworks. This role supports all Global Legal & Compliance practice areas and is organized by operational responsibility, not legal subject matter.
RESPONSIBILITIESKey Responsibilities:
Legal Operations Programs & Governance- Lead implementation of legal operations initiatives supporting the department's operating model and strategic roadmap.
- Develop and maintain legal operations procedures, governance frameworks, and process documentation.
- Support development and execution of legal department operating rhythms, governance committees, project plans, and workstream reporting.
- Develop standardized operating procedures and governance controls supporting commercial, corporate, regulatory, privacy, IP, M&A, compliance, employment, and litigation functions.
- Coordinate process improvements across all legal practice groups and legal service delivery models.
- Support implementation and adoption of CLM-related workflows and business processes
- Coordinate cross-functional initiatives across Legal, HR, Compliance, Finance, Procurement, Operations, and IT.
Matter Management & Service Delivery- Administer legal intake, triage, assignment, matter lifecycle, closure, and workload management processes.
- Implement matter governance standards, classifications, templates, escalation protocols, and service-level expectations.
- Coordinate matter data quality reviews and operational compliance with established procedures.
- Support business client intake and service delivery optimization initiatives.
Litigation, Employment & eDiscovery Operations- Support operational administration of litigation, employment claims, investigations, service-of-process workflows, discovery activities, and related reporting.
- Coordinate with litigation attorneys, employment counsel, paralegals, and outside counsel regarding operational requirements and process adherence.
- Manage litigation and employment-related workflows, templates, review cadences, and matter governance controls.
- Support root-cause analysis and corrective action initiatives arising from litigation and employment trends.
Information Governance & Legal Holds- Design and implement legal hold processes, custodian communications, acknowledgements, releases, and reporting.
- Support records management, retention, preservation, and defensible disposition initiatives.
- Coordinate with Legal, Compliance, IT, Privacy, and HR stakeholders regarding preservation obligations and information governance requirements.
Compliance Operations Support- Support operational aspects of investigations, remediation tracking, policy governance, training administration, and reporting processes.
- Coordinate compliance workflow implementation and process improvement initiatives.
- Maintain investigation and remediation tracking mechanisms.
- Support administration of privacy-related operational processes, including intake, workflow routing, documentation standards, escalation protocols, and remediation tracking.
- Assist with operational implementation of regulatory, trade compliance, supply chain compliance, and risk management initiatives.
Commercial, Corporate & Strategic Operations- Support operational processes associated with commercial contracting, contract lifecycle management (iCertis), corporate governance, intellectual property, and M&A activities.
- Coordinate contract intake, workflow governance, approval processes, escalation pathways, and operational service delivery models.
- Support M&A and strategic transaction processes through diligence tracking, workflow coordination, issue management, approval processes, and post-closing action tracking.
- Support operational administration of intellectual property workflows including invention disclosures, portfolio coordination, outside IP counsel engagement processes, and docket-related process controls.
- Support corporate governance activities through governance calendars, meeting preparation workflows, action-item tracking, and records governance processes
SOPs, Knowledge Management & Training- Develop and maintain legal operations SOPs, training materials, playbooks, job aids, and procedural documentation.
- Lead training and change management initiatives supporting new processes and tools.
- Maintain legal operations knowledge repositories and governance documentation.
Project & Change Management- Independently manage multiple global projects simultaneously.
- Facilitate stakeholder alignment and issue resolution.
- Drive adoption of new processes and operating models across regions and legal practice areas.
QUALIFICATIONS• Bachelor's degree required.
• 5-8 years of experience in Legal Operations, legal project management, legal administration, compliance operations, litigation support, or related field.
• Demonstrated experience supporting global legal departments or complex corporate functions.
• Experience leading cross-functional projects and process improvement initiatives.
• Project management certification or training preferred (PMP, CAPM, Lean, Agile, Six Sigma, or equivalent).
• Experience with legal technologies including ONIT, legal holds platforms, matter management solutions, compliance systems, document repositories, or similar tools.
• Experience supporting one or more legal practice areas including commercial contracting, CLM administration, privacy, compliance, litigation, labor and employment, corporate governance, IP, regulatory affairs, or M&A transactions.
• Familiarity with contract lifecycle management processes and legal service delivery workflows in a multinational corporate environment.
• Demonstrated ability to coordinate cross-functional initiatives involving Legal, HR, Procurement, Finance, IT, Compliance, Engineering, Operations, and Supply Chain stakeholders.
• Strong understanding of legal department processes including litigation, labor & employment, compliance, privacy, regulatory, commercial contracting, corporate governance, IP, and M&A support activities.
• Professional proficiency in English.
• Preferred Qualifications:
• Master's degree, MBA, paralegal certificate, or related advanced credential.
• CLOC Legal Operations certification or equivalent.
• Experience in a publicly traded multinational company.
• Experience supporting legal hold, litigation management, compliance investigations, or information governance programs.
• Experience participating in legal department transformations or legal technology implementations.
• Familiarity with NAVEX, Diligent, Trustpoint One, Purview, Exterro, Relativity, or similar platforms.
• Experience supporting iCertis or other CLM platforms.
• Experience supporting corporate governance processes, M&A integration activities, intellectual property administration, or privacy programs.
• Experience operating within a manufacturing, automotive, industrial, or highly regulated business environment
• Local residents only (or those willing to relocate), with the ability to work onsite in Troy, MI.
• Must be legally able to work in the United States without requirement of any type of visa sponsorship or transfer now, or at any time in the future
YOUR BENEFITS AT VERSIGENT:- Private health care effective day 1 of employment
- Life and accident insurance
- Paid Time Off (Holidays, Vacation, Designated time off, Parental leave)
- Relocation assistance may be available
- Learning and development opportunities
- Discount programs with various manufacturers and retailers
- Recognition for innovation and excellence
- Opportunities to give back to the community
APPLY TODAY!If you are looking for a role where you can grow, contribute, and see the direct impact of your work, we encourage you to apply and be part of what Versigent is building next.
Versigent spun out of Aptiv on April 1, 2026. As part of ongoing spin-off activities and IT separation, some documentation may still reference Aptiv, Cyprium, or Versigent. All references should be understood to mean Versigent.
